MODULE 1 QUALIFICATIONS Unit 1 Work as a tour guide Unit 2 Planning a tour Unit 3 Meeting the guests Unit 4 Moving people Unit 5 Leadership skills Unit 6 Dealing with problems MODULE 2 RECEPTION Unit 7 En route Unit 8 Greetings Unit 9 Hotel accommodation Unit 10 Dining in China Unit 11 Travel itinerary Unit 12 Shopping Unit 13 Entertainment Unit 14 Farewell Unit 15 Handling complaints