Part 1 Professional English for Front Desk Secretary Unit 1 Daily Reception Task 1 Getting to Know the Procedures of Daily Reception Task 2 Greeting the Guest Task 3 Sending offthe Guest Unit 2 Phone Calls Handling Task 1 Techniques of Telephoning Task 2 Transferring a Call : Task 3 Making an Appointment Task 4 Taking a Phone Message Unit 3 Daily Paperwork Handling Task 1 Dealing with E-mails Task 2 Dealing with Faxes Task 3 Writing a Recruitment Advertisement Part 2 Professional English for Department Secretary Unit 4 Phone Calls Handling Task l Providing Information Task 2 Handling Complaints Task 3 Business Negotiation Unit 5 Meeting Arrangements Task 1 How to Organize Meetings Task 2 Meeting Notice Task 3 Chairing a Meeting Task 4 Meeting Brief. Unit 6 Paperwork Handling Task 1 Setting up a Filing System Task 2 Letter of Introduction Task 3 Contract Part 3 Professional English for Secretary to the General Manager Unit 7 Overseas Travelling Arrangements Task 1 Contacting the Other Party Task 2 Writing an Itinerary Task 3 Writing a Visa Invitation Letter Task 4 Filling in a Visa Application Form Task 5 Booking Arrangements Unit 8 Business Reception Arrangements Task 1 Picking Up Guests at the Airport Task 2 Talking about an Itinerary Task 3 At a Business Dinner Party Task 4 Company Visit Task 5 Sightseeing Unit 9 Company Meeting Arrangements Task 1 Discussing Meeting Arrangements Task 2 Writing a Meeting Agenda Task 3 Writing a Meeting Invitation Letter Task 4 Making Opening Remarks Task 5 Taking Meeting Minutes Unit 10 Company Paperwork Handling Task 1 Providing Information Task 2 Writing Memorandum Task 3 Letter of Thanks Task 4 Letter of Congratulations & Letter of Condolence Task 5 Short Speech Keys to Exercises
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