前言 Chapter 1 The Front Office Work前臺工作 Booking Rooms顧客訂房 Greeting Guests迎接客人 Reception Guests接待顧客 Check In顧客登記人住 Foreign Exchange為顧客兌換外幣 Require Information顧客問訊 Settling Complaints處理顧客投訴 Telephone Terminal總機服務 Check Out顧客結賬 Chapter 2 Housekeeping Department Work客房部工作 Ushering a Guest into the Room帶客進房 Introducing the Room Equipment and Service介紹設備與服務 Tidy the Room整理房間 Laundry Service洗衣服務 Repair Service維修服務 Wake-up Call Service叫醒服務 Room Service送餐服務 Changing Rooms調(diào)換房間 Chapter 3 Food and Beverage Department Woek餐飲部工作 Restaurant Reservation預訂座位 Seating Guests請客入座 Ordering Food顧客點餐 Serving Dishes Service上菜服務 Chinese Food Service中餐服務 Western Food Service西餐服務 Chapter 4 Shopping Arcade Department Work商場部工作 Food and Beverage食品飲料部 Clothes服裝部 The Cosmetics化妝品部 Pharmaceutical Products Group藥品部 Arts and Crafts工藝禮品部 Painting and Calligraphy書畫部 Jewellery珠寶首飾部 Watch and Toy鐘表、玩具部 Chapter 5 Recreation Department Work娛樂部工作 Ballroom舞廳 Pub酒吧 Concert Hall音樂廳 Movie Theater電影院 Indoor Pool and Ball Games Hall游泳館、球館 Beauty Center美容中心 Gymnasium健身房 Chess and Card Room棋牌室 Chapter 6 Other Services Work其他服務工作 Carry and Left Baggage提送寄存行李226 Look for and Property Lost尋找與招領失物 Medical Services醫(yī)療服務 Mail Service郵件服務 Banquet Service宴會服務 Hire Service出租服務 Tickets Service訂票服務 Lead for Guest為客指路
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