Chapter 1 Business Communications 商務(wù)交際 Unit 1 Answering the Telephone接聽電話／002 Unit 2 DiMing a Wrong Number打錯電話／004 Unit 3 Calling a Switchboard電話轉(zhuǎn)接／006 Unit 4 Arranging an Appointment安排約會／008 Unit 5 Putting Off an Appointment推遲約會／010 Unit 6 Canceling an Appointment取消約會／012 Unit 7 Visiting Clients拜訪客戶／014 Unit 8 Reception商務(wù)接待／016 Unit 9 Introduction of the Company公司介紹／018 Unit 10 Visiting Factories參觀工廠／020 Unit 1 1 Business Meals商務(wù)會餐／022 Unit 12 Arranging Activities安排活動／024 Unit 13 Seeing Off Customers送別客戶／026
Chapter 2 Price and Terms of Payment 價格與付款方式 Unit 1 Inquiry詢盤／028 Unit 2 Offer報盤／030 Unit 3 Counter-Offer還盤／032 Unit 4 CIF成本、保險加運費價／034 Unit 5 DDP完稅后交貨價／036 Unit 6 EXW工廠交貨價／038 Unit 7 FOB船上交貨價／040 Unit 8 Remittance匯付／042 Unit 9 Collection托收／044 Unit 10 Letter of Credit信用證／046 Unit 11 Letter of Guarantee保函／048
Chapter 3 Packing and Logistics 包裝與物流 Unit 1 Mode of Packing包裝方式／050 Unit 2 Ways of Shipment裝運方式／052 Unit 3 Date of Shipment裝運期限／054 Unit 4 Chartering a Vessel租船訂艙／056 Unit 5 Port of Departure起運港／058 Unit 6 Port of Destination目的港／060 Unit 7 Transshipment Port中轉(zhuǎn)港／062 Unit 8 Clearance of Goods報關(guān)／064 Unit 9 Customs Clearance結(jié)關(guān)／066 Unit 10 Export Drawback出口退稅／068 Unit 11 Exemption from Duty進(jìn)口免稅／070
Chapter 4 Forms of Trade 貿(mào)易方式 Unit 1 Technology Transfer技術(shù)轉(zhuǎn)讓／072 Unit 2 Bidding招標(biāo)／074 Unit 3 Tender投標(biāo)／076 Unit 4 Joint Venture合資企業(yè)／078 Unit 5 Compensation Trade補償貿(mào)易／080 Unit 6 Barter Trade易貨貿(mào)易／082 Unit 7 Consignment Trade寄售貿(mào)易／084 Unit 8 Processing Business加工業(yè)務(wù)／086 Unit 9 Assembling Business裝配業(yè)務(wù)／088 Unit 10 Financing融資／090 Unit 1l Agent有關(guān)代理／092 Unit 12 Commission傭金問題／094
Chapter 5 Import and Export商貿(mào)進(jìn)出口 Unit 1 Credit Inquiry資信調(diào)查／096 Unit 2 Establishing Trade Relations建立貿(mào)易關(guān)系／098 Unit 3 Quantity of the Order訂貨數(shù)量／100 Unit 4 Quality of Goods貨物質(zhì)量／102 Unit 5 Ordering Goods下訂單／104 Unit 6 Out of stock缺貨／106 Unit 7 Insurance Rate保險費率／108 Unit 8 Commodity Inspection商品檢驗／110 Unit 9 Signing a Contract簽訂合同／112 Unit 10 Revision of a Contract修改合同／114
Chapter 6 Business Conferences 商務(wù)會議 Unit 1 Preparing for a Meeting會議籌備／116 Unit 2 Agenda會議議程／118 Unit 3 Beginning the Meeting會議開始／120 Unit 4 Discussing During the Meeting會議討論／122 Unit 5 Summarization and Adjournment總結(jié)閉會／124
Chapter 7 Company Operation 公司運作 Unit 1 Competition競爭／126 Unit 2 Partnership合作關(guān)系／128 Unit 3 Product Launch新產(chǎn)品發(fā)布會／130 Unit 4 Press Conference記者招待會／132 Unit 5 Registering a Trademark商標(biāo)注冊／134 Unit 6 Patent專利／136 Unit 7 Financial Affairs公司財務(wù)／138 Unit 8 Company Website公司網(wǎng)站／140 Unit 9 Mergers公司合并／142 Unit 10 Branch Offices分支機構(gòu)／144
Chapter 8 Marketing ＆Sales 市場營銷 Unit 1 Market Research市場調(diào)研／146 Unit 2 Target Audience目標(biāo)消費者／148 Unit 3 Promotion by Salesperson登門推銷／150 Unit 4 Advertising Campaign廣告運作／152 Unit 5 Choosing Media選擇媒體／154 Unit 6 Details of all Advertisement廣告細(xì)節(jié)／156 Unit 7 Promotional Events促銷活動／158 Unit 8 Preparing for a Trade Show準(zhǔn)備展會／160 Unit 9 Trade Shows展會現(xiàn)場／1 62 Unit 10 Product Demonstrations產(chǎn)品展示／164 Unit 11 E-commerce電子商務(wù)／166 Unit 12 After-Sale Service售后服務(wù)／168
Chapter 9 Customer Relationship Management 客戶關(guān)系管理 Unit 1 Complaints About Quality質(zhì)量投訴／170 Unit 2 Complaints About Short Quantity短重投訴／172 Unit 3 Dealing with Complaints處理投訴／174 Unit 4 Wrong Shipment錯發(fā)貨物／176 Unit 5 Returning the Goods退貨／178 Unit 6 Claims索賠／1 80 Unit 7 Arbitration訴諸仲裁／182 Unit 8 Public Relations公共關(guān)系／1 84 Unit 9 Company Gifts公司紀(jì)念品／186
Chapter 10 Contacting with Bank 與銀行業(yè)務(wù) Unit 1 Opening an Account開立賬戶／188 Unit 2 Inquiring About Interest Rates詢問利率／190 Unit 3 Depositing and Withdrawing存款取錢／192 Unit 4 Closing an Account注銷賬戶／194 Unit 5 Cashing a Check支票兌現(xiàn)／196 Unit 6 The Rate of Exchange外匯匯率／198 Unit 7 Exchanging Money貨幣兌換／200 Unit 8 Credit Card信用卡／202 Unit 9 Reporting a Lost Passbook存折掛失／204 Unit 10 Investing in Stock Market投資股市／206
Chapter 11 Business Trip 商務(wù)旅行 Unit 1 Daily Schedule日程安排／208 Unit 2 Passport and Visa護(hù)照簽證210 Unit 3 Booking a Plane Ticket訂飛機票／212 Unit 4 Security Check安全檢查／214 Unit 5 On the Plane在飛機上／216 Unit 6 Transit轉(zhuǎn)機／218 Unit 7 Passing the Customs過海關(guān)／220 Unit 8 By Ship乘船／222 Unit 9 By Train乘火車／224 Unit 10 Asking the way問路／226 Unit 11 By Bus乘公交車／228 Unit 12 By Subway乘地鐵／230 Unit 13 Taking a Taxi乘出租車／232 Unit 14 Reserving a Room訂房間／234 Unit 15 Checking in入住登記／236 Unit 16 Wake-up Call電話叫醒／238 Unit 17 Laundry送洗衣物／240 Unit 18 Maintenance維修服務(wù)／242 Unit 19 Bill Mistake賬單錯誤／244 Unit 20 Checking out結(jié)賬退房／246 Unit 21 Booking a Table餐廳訂位／248 Unit 22 At the Restaurant在餐館／250 Unit 23 Sightseeing參觀游覽／252
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