商務英語達人秘笈（高手篇）

第一篇 與客戶溝通技巧篇
第一章 商品介紹Commodities Introduction
Unit 1 -般產品銷售Sales of General Products
Unit 2 電腦銷售Sales of Computers
Unit 3 汽車銷售Sales of Automobiles
Unit 4 房屋銷售租賃Sales and Tenancy of Real Estate
Unit 5 金融產品Financial Products
第二章 商務營銷Marketing
Unit 1 營銷調研Marketing Research
Unit 2 確立渠道Establish Distribution
Unit 3 商務促銷Sales Promotion
Unit 4 實施銷售Selling
第三章 商務談判Negotiation
Unit 1 談判全攻略General Negotiation
Unit 2 價格談判Price Negotiation
Unit 3 包裝談判Packaging Negotiation
Unit 4 交貨談判Delivery Negotiation
Unit 5 租賃業(yè)務談判Leasing Negotiation
Unit 6 折扣談判Discount Negotiation
Unit 7 合同談判Contract Negotiation
Unit 8 專利許可談判Patent Licence Negotiation
第二篇 上下級溝通技巧篇
第一章 談論工作Talking about Work
Unit 1 詢問及描述工作情況Asking about and Describing Work
Unit 2 談論對工作的滿意或不滿之處Satisfaction and Dissatisfaction about Work
Unit 3 談論工作運行Talking about Work Operation
Unit 4 談論職位差別Talking about Rank Differences
Unit 5 談論團隊合作Talking about Teamwork
Unit 6 談論上司Talking about Boss
Unit 7 談論同事Talking about Co-workers
第二章 加薪與晉升Asking for Raise or Promotion
Unit 1 要求加薪Asking for Raise
Unit 2 要求晉升Asking for Promotion
第三章 表揚與批評Compliment and Criticism
Unit 1 給予表揚Compliment
Unit 2 提出批評Criticism
第三篇 公司內部溝通技巧篇
第一章 會議開始Beginning of the Meeting
Unit 1 會前籌劃Before the Meeting
Unit 2 會議議程Agenda
Unit 3 會議紀要Minutes
第二章 集體討論Brainstorming
Unit 1 征提意見Inviting and Offering Opinions
Unit 2 交換意見Exchanging Opinions
Unit 3 質疑建議Questioning and Giving Proposal
Unit 4 敲定方案Planning Programs
第三章 會議總結Ending of the Meeting
Unit 1 選舉表決Voting and Decision Making
Unit 2 歸納總結Summarizing and Ending
Unit 3 間休閉會Coffee Break and Ending
第四章 招聘競聘Recruiting and Competition for the Post
Unit 1 招聘面試Job Interview
Unit 2 告知結果Informing the Results
Unit 3 同事自我介紹Self-introduction to Colleagues
Unit 4 競聘演說Competition for Post
第四篇 商務糾紛應對篇
第一章 合同違約Breach of Contract
Unit 1 品質違約Quality Discrepancy
Unit 2 數(shù)量違約Quantity Discrepancy
Unit 3 付款違約Payment Discrepancy
Unit 4 交貨期違約Delivery Time Discrepancy
第二章 解決爭端Dispute Settlement
Unit 1 起因調查Sorting out Problems
Unit 2 應對策略Handling Strategy
Unit 3 解決辦法Finding Solutions
Unit 4 應對不同的客戶Dealing with Different Clients
第三章 勞資糾紛Labor－Management Dispute
Unit 1 薪金糾紛Salary Dispute
Unit 2 終止聘用Termination of Employment
Unit 3 要求休假與工傷賠付Asking for Vacation and Industrial Injury Benefit
Unit 4 性別歧視Gender Discrimination
第四章 應對索賠Settling Claims
Unit 1 提出索賠Lodging Claims
Unit 2 接受索賠Accepting Claims
Unit 3 拒絕索賠Dismissing Calms
第五章 保險理賠Settlement of Claims by Insurance Corporation
Unit 1 要求理賠Claiming for Settlement
Unit 2 同意理賠Promising the Settlement
Unit 3 拒絕理賠Refusing to Settle the Claim
第六章 申請仲裁Arbitration
Unit 1 仲裁事由Reasons of Arbitration
Unit 2 提請仲裁Resoling to Arbitration
Unit 3 受理仲裁Processing of Arbitration
第七章 法律訴訟Litigation
Unit 1 合同與協(xié)議Contract and Agreement
Unit 2 破產與債務Bankruptcy and．Liability
Unit 3 消費者權益Consumer Rights
Unit 4 知識產權Intellectual Property
Unit 5 仲裁Arbitration
第五篇 商務口語禮儀篇
第一章 商務著裝Dressing for Business
Unit 1 辦公著裝Dressing for Business
Unit 2 商務報告著裝Dressing for Business Presentation
Unit 3 面試著裝Dressing for Interview
Unit 4 商務晚會著裝Dressing for Corporate Event
Unit 5 商務服飾搭配技巧Tips on Dressing for Business
第二章 文化差異Cultural Differences
Unit 1 稱呼差異Addressing Differences
Unit 2 拜訪習俗Visiting Customs
Unit 3 送禮門道Giving Presents
Unit 4 宴請之道Dining Invitation
Unit 5 小費禮數(shù)Tipping
Unit 6 婚俗差異Wedding Custom Difference
第三章 文化禁忌Cultural Taboos
Unit 1 禮物禁忌Gift Taboos
Unit 2 送花的禁忌Flower Taboos
Unit 3 飲食禁忌Diet Taboos
Unit 4 用餐禮儀的禁忌Table Manners Taboos
Unit 5 春節(jié)的禁忌Spring Festival Taboos
Unit 6 數(shù)字禁忌Numeral Taboos
Unit 7 婚禮禁忌Wedding Taboos
Unit 8 名字禁忌Name Taboos
Unit 9 顏色禁忌Color Taboos
Unit 10 語言禁忌Language Taboos
第四章 肢體語言Body Language
Unit 1 頭部動作Motions of Head
unit 2 臂部動作Motions of Arms
Unit 3 其他動作Others