1 An Introduction to Logistics 1.1 The History and Evolution of Logistics 1.2 Definition of Logistics: Elements of Logistics 1.3 The Logistics of Business is Big and Important Case 1 IBS Logistics 2 Customer Accommodation 2.1 Customer-focused Marketing and Customer Service 2.2 Customer Satisfaction 2.3 Customer Accommodation and Customer Retention 2.4 Setting Customer Accommodation Priorities Case 2 Batman: Adding Value Through Customer Accommodation 3 Transportation 3.1 Road Transportation 3.2 Rail Tansportation 3.3 Maritime Transportation 3.4 Air Transportation 3.5 Pipelines 4 Warehousing 4.1 Overview 4.2 Warehouse Operations 4.3 Warehouse Planning Case 4 Modern Warehouse Handling 5 Distribution Center 5.1 Introductions to Distribution Centre 5.2 The Function of Distribution Centre 5.3 Distribution Centre Design Case 5 Cases of Distribution Center's Function 6 Packaging 6.1 Packaging Materials 6.2 Packaging Technology 6.3 Packaging Innovation Case 6 Present Conditions and Development Tendency of China Carton Industry 7 Inventory Management 7.1 Inventory Types 7.2 Inventory Carrying Cost 7.3 Eeonomic Order Quantity 7.4 Managing Uncertainty Case 7 The Smog Co. Production System 8 Ptirehasing Management 8.1 Why Purchasing is Important 8.2 Purchasing Strategies 8.3 Why Sourcing Worldwide Case 8 The Global Sourcing Wire Harness Decision 9 Supply Chain Management 9.1 The Definition of SCM 9.2 Supply Chain Operations Reference Model 9.3 The Principles in the New Supply Chain Environment Case 9 Dell A Global Leader in Business Excellence 10 Information Technology 10.1 Role of Information Technology in Supply Chain Management 10.2 An introduction to ERP 10.3 Commonly Used Communication Systems Case 10 Eric Scott Limited 11 Quality Management 11.1 Defining Quality 11.2 Quality Improvement Methods 11.3 Defining Quality in Terms of Customer Requirements 11.4 Web Links -- General Resources on Quality Case 11 Armstrong Building Products Operations 12 Logistics Changes and Trends 12.1 Logistics Changes in the Next Decade 12.2 Adversarial to Collaborative Relationships 12.3 Functional to Process Integration 12.4 Information Hoarding to Sharing 12.5 Training to Knowledge-based Learning Case 12 Volkswagen Brazil Appendix 1 中華人民共和國國家標(biāo)準(zhǔn)物流術(shù)語 Appendix 2 Logistics Documentation Samples Appendix 3 Selected Bibliographies
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