Chapter 1 Public Transport／公共交通 Dialog A Returning Tickects／退票 Dialog B Registering and Reclaiming Luggage／托運、提取行李 Dialog C Checking Tickets for Boarding／檢票進站 Dialog D Helping Passengers with Their Berths or Seats／幫助旅客調整鋪位、 Dialog E At the waiting Hall／候船大廳 Dialog F Introduction／介紹 Dialog G At the C1inic／在醫(yī)務室 Dialog H Gettinh Off／下船服務 Chapter 2 Aviation／航空 Dialog A Information Service／問詢服務 Dialog B Buying Tickets／購買機票 Dialog C At the Waiting Hall／在候機大廳 Dialog D Check-in Procedures／辦理登機手續(xù) Dialog E Check-in Baggage／托運行李 Dialog F Security Check／安全檢查 Dialog G Boarding Serving／登機服務 Dialog H Serving Customers on the Plane／空中服務 Chapter 3 Hotel／酒店 Dialog A Checking in／入住 Dialog B Showing the Guest to the Room／帶客入房 Dialog C Housekeeping／客房服務 Dialog D Cleaning the Room／打掃房間 Dialog E Room Service／房間服務 Dialog F Before Departure／臨行前服務 Dialog G Special Services／特殊服務 Chapter 4 Studying Abroad／留學 Dialog A Selecting an Agency／選擇中介 Dialog B Selecting University／選擇學校 Dialog C The Documents Needed／留學所需資料 Dialog D Inquiring about Charge／咨詢收費 Dialog E Part-time Job／兼職工作 Dialog F Selecting a Major／選擇專業(yè) Dialog G Applying for a Passport／申辦護照 Dialog H Preparation Before Going Abroad／出國前準備 Chapter 5 Consulting／咨詢 Dialog A Career Development Consultation／行業(yè)發(fā)展咨詢 Dialog B Mangement Consultation／管理咨詢 Dialog C Policy Consultation／政策咨詢 Dialog D Technology Consultation／科技咨詢 Dialog E Constrution Consultation／工程咨詢 Dialog F Market Consultation／市場咨詢 Dialog G Financial Consultation／財務咨詢 Dialog H Housing C0nsultation／住房咨詢 Chapter 6 Tourism／旅游 Dialog A Buying Tickets／購買門票 Dialog B Compensation Fare／~b票 Dialog C Introducing Facilities／介紹服務設施 Dialog D Giving Directions／指路 Dialog E Taking Cable Cars and Cable Ways／乘纜車索道 Dialog F Watching Showings／觀看演出 Dialog G Talking about a Ci ty／談論一座城市 Dialog H In Front of the Coral Hal l／在珊瑚館前 Chapter 7 Catering／餐飲 Dialog A Making a Reservation／預訂座位 Dialog B Ordering Food／點菜 Dialog C Bar Service(Ⅰ)／酒吧服務(一) Dialog D Bar Service(Ⅱ)／酒吧服務(二) Dialog E At a Restaurant(Ⅰ)／飯店就餐(一) Dialog F At a Restaurant(Ⅱ)／飯店就餐(二) Dialog G Talking about Food(Ⅰ)／談論飯菜(一) Dialog H Talking about Food(Ⅱ)／談論飯菜(二) Chapter 8 Secretary／文秘 Dialog A Making a Phone Call on Behalf of the Boss／代替老板打電話 Dialog B Visiting a Client／拜訪客戶 Dialog C Finding Files／查找文檔 Dialog D Arranging a Staff Meeting／安排員工會議 Dialog E Booking a Room／預訂房間 Dialog F A SecretaryS Responsibility for a Meeting／秘書的會議職責 Dialog G Handl ing the Complaint of a Customer／處理客戶投訴 Dialog H Preparing a Memo／準備備忘錄 Chapter 9 Marketing／營銷 Dialog A Selling at a shop／商店售貨 Dialog B Personal Selling／個人銷售 Dialog C Door-to-door Selling／上門推銷 Dialog D Selling at Exhibition／展廳銷售 Dialog E After-sales Service／售后服務 Dialog F Talk about Advertising／談論廣告 Dialog G Business Talks／商業(yè)談判 Dialog H Telephone Selling／電話銷售 Chapter 10 Logistics／物流 Dialog A Packaging／包裝 Dialog B Inquiring about Transportation／詢問運輸 Dialog C Railway Transportation／火車運輸 Dialog D Road Transportation／汽車運輸 Dialog E Inquiring about Warehouse／詢問倉庫 Dialog F Introduction about Warehouse／倉庫介紹 Dialog G Charge for Warehouse／倉庫收費 Dialog H Unloading／卸貨 Chapter 11 Insurance／保險 Dialog A Introduction to Types of Insurance／險種介紹 Dialog B Travel Insurance／旅游保險 Dialog C Building Insurance／樓宇保險 Dialog D Home Insurance／家居保險 Dialog E Accident Insurance／意外保險 Dialog F Motor Insurance／汽車保險 Dialog G Settlement of Claims／賠付處理 Dialog H Obtaining Compensations／領取賠款 Chapter 12 Human Resources／人力資源 Dialog A Recruitment／招募新員工 Dialog B Employment and promotion／雇傭與升遷 Dialog C The Performance Evaluations／業(yè)績評估 Dialog D Human Resource Workshops／人力資源工作室 Dialog E Salary and Overtime Work／薪金與加班 Dialog F Welfare Policies／福利政策 Dialog G The Way of Recruitment／雇傭方式 Dialog H Ouitting the Job／辭職 Chapter 13 E-business／電子商務 Dialog A A Brief Introduction to E-business／電子商務簡介 Dialog B E-shopping／網(wǎng)上購物 Dialog C Cyber-bank／網(wǎng)上銀行 Dialog D Cyber-auction／網(wǎng)上拍賣 Dialog E Online Job-hunting／網(wǎng)上招聘 Dialog F Advertising in E-business／電子商務廣告 Dialog G Online Market Research／網(wǎng)上市場調查 Dialog H Safety in E-business／電子商務安全 Chapter 14 Public Relations／公共關系 Dialog A At the Airport／在機場 Dialog B At the Dinner／在晚宴 Dialog C Appointments and Visiting／約會拜訪 Dialog D Recreation／娛樂 Dialog E At the Office／在辦公室 Dialog F Answering Telephone Calls／接電話 Dialog G Signing a Contract／簽訂合同 Dialog H Seeing off／送行 Chapter 15 Exhibition／會展 Dialog A Invitation／會展邀請 Dialog B The 9esign of Exhibition Booths／展位設計 Dialog C The Reservation of Booths／展位預訂 Dialog D Transportation of Exhibit／展品運輸 Dialog E Exhibit Introduction／產品介紹 Dialog F Business Contact／業(yè)務接洽 Dialog G Business Negotiation／商務談判 Dialog H Business Follow-up／業(yè)務跟進 Chapter 16 Administrative Management／行政管理 Dialog A Oualities of a Manager／管理者的素質 Dialog B LevelS of Management／管理層次 Dialog C Personnel Training／人員培訓 Dialog D Performance Management／績效管理 Dialog E Recruitment／員工招聘 Dialog F Financial Affairs／財務 Dialog G Sell ing and Marketing／銷售和營銷 Dialog H Production Control／生產控制 Chapter 17 Banking／銀行 Dialog A Reporting Loss／掛失服務 Dialog B Closing Accounts／清戶服務 Dialog C Trading Securities／股票買賣 Dialog D Trusts and Funds／基金服務 Dialog E Applying for Credit Card／申請信用卡 Dialog F Settl ing Overdraft／透支處理 Dialog G House Mortage／住房按揭 Dialog H Online Banking／網(wǎng)上銀行 Chapter 18 Electronic Products／電子產品 Chapter 19 Education and Training／教育培訓 Chapter 20 Health Care／醫(yī)療 Chapter 21 Entertainment／娛樂 Chapter 22 Housekeeping／家政服務 Chapter 23 Online Games／網(wǎng)絡游戲 Chapter 24 Advertising／廣告 Chapter 25 Environmental Protection／環(huán)境保護 Chapter 26 Telecommunication／電信 Chapter 27 Accounting／財務 Chapter 28 Law／法律 Chapter 29 International Trade／國際貿易 Chapter 30 Commerce／商務
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