Part One The Building Blocks of Business Communication Chapter 1 An Insight into Business Communication Chapter 2 Selection of Communication Channels Chapter 3 Structure and Styles of Business Letters Chapter 4 Creating Effective Business Communication Chapter 5 Cross-Cultural Communication Part Two International Business Correspondence Chapter 6 Establishing Business Relations Chapter 7 Enquiries and Replies Chapter 8 Offers, Quotations and Counter-Offers Chapter 9 Orders and Their Fulfillment Chapter 10 Terms of Payment Chapter 11 Packing Chapter 12 Insurance Chapter 13 Shipment Chapter 14 Complaints and Claims Chapter 15 Business Contract ~ Part Three Interoffice Communication Chapter I6 Memorandums Chapter 17 Reports Chapter 18 Resumes Appendix Ⅰ Abbreviations Used in International Trade Appendix Ⅱ INCOTERMS 2000, and Expressions Related to Trade Appendix Ⅲ Shipping Documents 參考文獻