PART ONE SPOKEN ENGLISH FOR SECRETARY Unit 1 Office Affairs Unit 2 Handing Calls Lesson 1 Call to Make an Appointment Lesson 2 Putting through Telephone Calls Lesson 3 Taking a Message over the Phone Lesson 4 Making the Wrong Telephone Calls Unit 3 Receiving Visitors Lesson 1 Appointments Lesson 2 Invitation Lesson 3 Receiving a Visitor with Appointment Lesson 4 Receiving a Visitor without Appointment Unit 4 Reservation Lesson 1 Reserving a Ticket Lesson 2 Reserving a Room Lesson 3 Reserving a Table Unit 5 Showing the Company and Sightseeing Lesson 1 Showing the Company Lesson 2 Sightseeing Unit 6 Handling Complaints Unit 7 Business Negotiations Lesson 1 Negotiating Price and Payment Terms Lesson 2 Negotiating Packing, Delivery and Compensation Unit 8 Employment Lesson 1 Understanding What Employers Want Lesson 2 Interviewing Unit 9 Conference Arrangement Lesson 1 Before the Conference Lesson 2 During the Conference Lesson 3 After the Conference PART TWO PROFESSIONAL WRITING Unit 10 Note Lesson ！ Note and Message Lesson 2 IOU Lesson 3 Telephone Message Lesson 4 Receipt Unit 11 Notice Lesson 1 Lost & Found Lesson 2 Removal Notice Lesson 3 Establishment of a Branch Lesson 4 Merger of Business Unit 12 Ceremonial Documents Lesson 1 Letter of Apology Lesson 2 Letters of Sympathy Unit 13 Letter Lesson 1 Business Letter Lesson 2 Invitation and Reply Lesson 3 Thank-you Letter Lesson 4 Letters of Congratulation Unit 14 Office Correspondence Lesson 1 Memorandum Writing Lesson 2 E-mail Unit 15 Advertisements Lesson 1 Recruitment Advertisement Lesson 2 Appreciation for the Commercial Advertising Unit 16 Meeting Materials Lesson 1 Meeting Notification Lesson 2 Agenda Lesson 3 Meeting Speech Draft Lesson 4 Meeting Minutes Unit 17 Employment Lesson 1 Resume Lesson 2 Writing a Cover Letter Unit 18 Contracts Unit 19 Reports PART THREE PROFESSIONAL READING Unit 20 Description of Professional Secretary Job Text Overview of Secretary. Unit 21 Getting on with the Chief Text How to Adapt to Various Work Styles Unit 22 Getting on with Others to be More Efficient Text 1 Practical Tips on being a Star at Work Text 2 Secretaries' Personal Qualities Unit 23 Office Automation Text 1 What Does It Mean for the Office Automation Text 2 Microsoft Office Unit 24 Office Equipment Text 1 How to Handle the JVC Digital Media Camera Text 2 Placing Speakers Unit 25 Planning for Employment Text Planning for Employment Unit 26 Skills on Cross-Cultural Communication Text 1 What Has Made the Learning of Chinese Difficult for Foreigners？ Text 2 Skills on Cross Cultural Communication Unit 27 Secretary Etiquette Text Public Relations--Business Etiquette Unit 28 How to Improve One's Competencies as a Secretary Text How to Improve One's Competencies as a Secretary Unit 29 Extended Reading Text 1 The Different Characteristics of Dogs and Cats Text 2 Introduction for the Illustrated Book of Rites 參考文獻
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