THE LAYOUT OF A BUSINESS LETTER CHAPTER ONE ESTABLISHING BUSINESS RELATIONS Introduction Lesson 1 Self-Introduction Lesson 2 (A) A Request for the Establishment of Business Relations (B) A Reply to the Above Lesson 3 Status Enquiry Supplement Useful Sentences on Establishing Business Relations CHAPTER TWO ENQUIRIES AND OFFERS Introduction Lesson 4 An Enquiry for Chinese Cotton Piece Goods Lesson 5 (A) An Enquiry for Iron Nails (B) A Reply to the Above Lesson 6 An Offer to a New Customer Lesson 7 A Finn Offer Lesson 8 A Voluntary Offer Lesson 9 A Special Offer Lesson 10 (A) Asking for Proforma Invoice (B) Sending Proforma Invoice Lesson 11 Urging the Buyer to Accept the Offer Lesson 12 Concession on Price Supplement Useful Sentences on Enquiries and Offers CHAPTER THREE MAKING COUNTER-OFFERS AND DECLINING ORDERS Introduction Lesson 13 Counter-Offer on Groundnut Kernels Lesson 14 Persuading the Buyer to Accept the Offer Lesson 15 Offering Substitute Lesson 16 Acceptance of a Counter-offer Lesson 17 Declining a Counter-offer Lesson 18 (A) A Repeat Order (B) Declining a Repeat Order Lesson 19 Partial Rejection of an Order Supplement Useful Sentences on Making Counter-Offers and Declining Orders CHAPTER FOUR CONCLUSION OF BUSINESS Introduction Lesson 20 (A) Sending a Sales Contract (B) Sending a Sales Confirmation Lesson 21 Confirming a Purchase Lesson 22 Conclusion of Business Lesson 23 Counter-Signature Lesson 24 Confirming an Order Lesson 25 (A) Acknowledgement of the First Order (B) Confirmation of a Transaction Supplement Useful Sentences on Conclusion of Business CHAPTER FIVE PAYMENT Introduction Lesson 26 Modified Terms of Payment Lesson 27 (A) Asking for Easier Payment Terms (B) Reply Lesson 28 (A) Asking for D/P Terms (B) Reply Lesson 29 (A) Modifying Terms of Payment (B) Reply Lesson 30 (A) Request for Payment by D/A (B) Reply Lesson 31 Unfavourable Reply to a Proposal of D/A Terms Supplement Useful Sentences on Payment CHAPTER SIX ESTABLISHMENT OF AND AMENDMENT TO L/C Introduction Lesson 32 Urging Establishment of L/C Lesson 33 Advising Establishment of L/C and Asking for Timely Delivery., Lesson 34 Amending L/C to Allow Partial Shipment and Transhipment Lesson 35 (A) Asking for Extension of L/C (B) Reply Lesson 36 Amending L/C to Increase the Quantity and Amount Supplement (A) Useful Sentences on Establishment of and Amendment to L/C (B) A Specimen of an L/C CHAPTER SEVEN SHIPMENT Introduction Lesson 37 Shipping Instructions Lesson 38 Packing Requirement Lesson 39 Shipping Advice Lesson 40 Urging Shipment Lesson 41 Proposing Partial Shipments Lesson 42 Information on Container Service Supplement INCOTERMS 2000 : ICC Official Rules for the Interpretation of Trade Terms CHAPTER EIGHT INSURANCE Introduction Lesson 43 Asking for CFR Terms Lesson 44 (A) A Request for Excessive Insurance (B) A Reply to the Request for Excessive Insurance Lesson 45 Covering Insurance for the Buyer Lesson 46 Asking for Additional Insurance Lesson 47 A Request for Changing an Insurance Company Supplement Useful Sentences on Insurance CHAPTER NINE COMPLAINTS AND CLAIMS Introduction Lesson 48 Claims for Poor Packing Lesson 49 Claim for Non-Conformity of Quality Lesson 50 (A) Complaining of Short Delivery (B) An Adjustment Made by the Shipping Company Lesson 51 (A) Complaints of Wrong Goods Delivered (B) Complaints Accepted Lesson 52 Claim for Short Weight Lesson 53 Settlement of a Claim Lesson 54 Claim Rejected Supplement Useful Sentences on Complaints APPENDIX I AGENCY Introduction Letters Exchanged on Agency (A) Importer Asking for Sole Agency (B) An Unfavourable Reply from the Exporter (C) A Favourable Reply from the Exporter Sole Agency Agreement Exclusive Sales Agreement Supplement Useful Sentences on Agency APPENDIX Ⅱ OTHER MODES OF TRADE AND ECONOMIC ACTIVITIES Bidding (A) Invitation to Bid (B) GENERAL INSTRUCTIONS AND CONDITIONS (C) REQUITEMENT SCHEDULE Processing and Assembling Trade (A) Incoming Letter (B) Outgoing Letter Compensation Trade (A) Invitation (B) GENERAL AGREEMENT ON COMPENSATION TRADE Leasing Trade (A) LEASE AGREEMENT NO. LA123 (B) ANNEX TO LEASE AGREEMENT NO. LA123 Investment in China (A) Inquiring about Preferential Treatment (B) Reply (C) A Joint Venture Contract Importation of Technology Acquisition and Merger APPENDIX HI MODES OF ELECTRONIC COMMUNICATION WORLDWIDE BUSINESS TELEX ABBREVIATIONS APPENDIX IV THE COMPLETE CASE OF A TRANSACTION