Unit 1 Receiving Visitors Part Ⅰ Read and Talk Conversation 1 Receiving Visitors Conversation 2 Dinners and Banquets Conversation 3 Seeing Visitors off Part Ⅱ Practical Writing 1. Toast 2. Welcome Speech and Answering Speech 3. Farewell Speech and Send-off Speech 4. Visitors Registration Form Part Ⅲ Exercises Part Ⅳ Supplementary Reading Getting Some Knowledge of a Secretary Unit 2 Entertaining Guests Part Ⅰ Read and Talk Conversation 1 Recreational Activities Conversation 2 Arranging Sightseeing Conversation 3 Shopping Part Ⅱ Practical Writing 1. Itinerary 2. Greeting Card 3. Letters of Congratulations 4. Tour Guide Speech Part Ⅲ Exercises Part Ⅳ Supplementary Reading What Makes an Efficient Secretary? Unit 3 Phones, Faxes and E-mails Part Ⅰ Read and Talk Conversation 1 A Business Call Conversation 2 Booking Tickets Conversation 3 Hotel Reservation Part Ⅱ Practical Writing 1. Telephone Message 2. E-mail 3. Faxes Part Ⅲ Exercises Part Ⅳ Supplementary Reading The Traditional and Modern Offices Unit 4 Invitations Part Ⅰ Read and Talk Conversation 1 Invitation to a Dinner Conversation 2 Invitation to a Trade Fair Conversation 3 Declining an Invitation Part Ⅱ Practical Writing 1. Invitation and Reply 2. Letters of Invitation 3. Visiting Card Part Ⅲ Exercises Part Ⅳ Supplementary Reading Social Customs about Invitations in America Unit 5 Plans, Reports and Summaries Part Ⅰ Read and Talk Conversation 1 Discussing Plans Conversation 2 Making Schedules Conversation 3 Giving Reports Part Ⅱ Practical Writing 1. Plan 2. Report 3. Summary Part Ⅲ Exercises Part Ⅳ Supplementary Reading Diaries and Planning Unit 6 Conferences and Exhibitions Part Ⅰ Read and Talk Conversation 1 Meeting Arrangements Conversation 2 During the Interval of the Meeting Conversation 3 Attending the Exhibition Part Ⅱ Practical Writing 1. Notifications of Meetings 2. Agendas 3. Minutes Part Ⅲ Exercises Part Ⅳ Supplementary Reading How to Take Minutes Unit 7 Filing Management Part Ⅰ Read and Talk Conversation 1 Filing System Conversation 2 Filing Instructions Conversation 3 E-Filing Part Ⅱ Practical Writing 1. Memorandum or Memo 2. Bill and Form 3. Notice Part Ⅲ Exercises Part Ⅳ Supplementary Reading How to File Catalogues from Potential Suppliers Efficiently Unit 8 New Product Launch Part Ⅰ Read and Talk Conversation 1 Preparing for New Product Launching Conversation 2 Issuing the Information about the New Product Conversation 3 Q~-A Session Part Ⅱ Practical Writing 1. Press Release 2. Poster Part Ⅲ Exercises Part Ⅳ Supplementary Reading Advertising a Product on the Internet Unit 9 Business Correspondence Part Ⅰ Read and Talk Conversation 1 Inquiry and Offer Conversation 2 Counter-Offer and Counter-Counter-Offer Conversation 3 Payment and Delivery Part Ⅱ Practical Writing 1. Enquiry 2. Offer 3. Counter Offer Part Ⅲ Exercises Part Ⅳ Supplementary Reading Inquires and Offers Unit 10 Business Negotiations, Contract and Agreement Part Ⅰ Read and Talk Conversation 1 Business Negotiations Conversation 2 Signing a Contract Conversation 3 After the Agreement Part Ⅱ Practical Writing Contract and Agreement Part Ⅲ Exercises Part Ⅳ Supplementary Reading How to Write an Effective Contract Unit 11 Complaints, Adjustments and After-sales Services Part Ⅰ Read and Talk Conversation 1 Complaints Conversation 2 Adjustments Conversation 3 After-Sales Services Part Ⅱ Practical Writing Letter of Complaint or Claim and Their Replies Part Ⅲ Exercises Part Ⅳ Supplementary Reading What You Need to Know for Writing an Apology Letter Unit 12 Job Hunting Part Ⅰ Read and Talk Conversation 1 Before the Interview Conversation 2 At the Interview Conversation 3 Follow up the Interview Part Ⅱ Practical Writing 1. Letters of Job-application 2. Resume Part Ⅲ Exercises Part Ⅳ Supplementary Reading Jobs Rethink Necessary Refererces
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