Unit 1 At the Travel Agency Part Ⅰ Listening and Speaking Activities Part Ⅰ Reading Passage Part Ⅲ Simulated Training:Reception Work at the Travel Agency Exercises Unit 2 Welcoming Speech Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training:Welcoming Speech Exercises Unit 3 At the Travel Agency Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training:Making Aidine Reservations Exereises Unit 4 Meeting the Local Guide Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage:A Brief Introduction to Chinese Tourist Cities(1) Part Ⅲ Simulated Training:Meeting the Local Guide Exercises Unit 5 City Sightseeing Part Ⅰ Listening and Speaking Activtties Part Ⅱ Reading Passage:A Brief Introduction to Chinese Tourist Cities(2) Part Ⅲ Simulated Training:Tour GuidingCity Sightseeing Exercises Unit 6 Sightseeing:Natural Scenery Part Ⅰ Listening and Speaking Activtties Part Ⅱ Reading Passage:Natural SceneD(1) Part Ⅲ Simulated Training:Tour GuidingNatural Scenery Exercises Unit 7 At the Hotel Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage : Natural Scenery (2) Part Ⅲ Simulated Training:Checking in at the Hotel Exercises Unit 8 At the Restaurant Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training Exercises Unit 9 Shopping Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training:Shopping with the Tourists Exercises Unit 10 Handling Complaints Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training: Handling Tourists' Complaints Exercises Unit 11 The Famous Scenic Spots in Chinese Cities Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training Unit 12 The Unique Mountains and Gardens in China Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training Unit 13 The Scenic Spots in the Red Tourism Part Ⅰ Listening and Speaking Activities Part Ⅱ Reading Passage Part Ⅲ Simulated Training Unit 14 Practical Writing Part Ⅰ Business Letters Part Ⅱ Invitation Part Ⅲ Enquiry, Reservation and Confirmation Part Ⅳ Letters of Complaint and Reply Part Ⅴ Tour Contracts Part Ⅵ Reports to Customs References