Part One 0verview Chapter 1 The Basics of Communication 溝通的概念 Chapter 2 The Communicafton Process 溝通過程 Chapter 3 Communication at the Workplace 工作中的溝通 Chapter 4 Forms of Electronic Communication:Merging Media 電子媒介溝通的多種形式 Part Two Written Communication Chapter 5 Business Writing Style 商務英語的寫作風格和特點 Chapter 6 Basic Format for Business Letters 商務信函的基本格式 Chapter 7 Writing with Positive and Negative Information 傳遞肯定和否定信息的信函 Chapter 8 Persuasive Writing 說服性文稿 Chapter 9 Business Memos and Reports 商務備忘錄和報告 Chapter 10 Using Visual Aid in Business Writing 商務寫作中的視圖輔助 Chapter 11 Developing Surveys and Questionnaries 調(diào)研報告和問卷 Chapter 12 Electronic Communication 電子交流 Part Three Listening and Talking Chapter 13 Listening Skills 聆聽技巧 Chapter 14 Negotiation Skills 談判技巧 Chapter 15 Business Presentation 商務陳述 Part Four Employment Communication Chapter 16 The Employment Interview 求職面試 Chapter 17 Resumes and Cover Letters 簡歷和說明信