一、Daily Business日常事務(wù) Telephone電話業(yè)務(wù) Fax傳真接發(fā) Business Letter商業(yè)信函 二、Business Trade 商務(wù)貿(mào)易 Building Business Relations建立商貿(mào)關(guān)系 Inquiry詢盤 Offer and,Counter-offer報盤與還盤 Package包裝問題 Price價格 Terms of Payment支付賬款 Signing an Order簽訂訂單 Uploading and Shipment裝運交貨 三、Business Communication商務(wù)交流 Introduction and Greeting見面介紹 Small Talk in the Office閑暇聊天 Farewefl告別 四、Business Meeting商務(wù)會議 Preparation for the Meeting會前準備 At the Meeting會議過程 Introducing the Product介紹產(chǎn)品 Discussion業(yè)務(wù)討論 五、Business Trip商務(wù)旅行 Preparation出行準備 Taking a Plane乘坐飛機 In a Hotel住在酒店 At the Customs出人海關(guān) 六、Business Negotiation商務(wù)談判 Appointment約會安排 Negotiating over the Contract合約洽談 Discount and Commission回扣與傭金 BusIness Representation代理權(quán)協(xié)商 Tendering and Bidding招標投標 七、Business Reception客戶接待 Business Meal宴請客戶 Visiting the Factory參觀工廠 Etiquette接待禮儀 八、Legal Issues法律話題 Insurance商業(yè)保險 Lodging a Complaint or a Claim投訴與索賠 九、Business Sales銷售話題 Sales Strategy銷售策略 Sales Promotion and Services促銷與服務(wù)