Part1 前臺服務(wù) Unit 1 預(yù)訂房間Room Reservation Unit 2 團(tuán)隊預(yù)訂Making the Group Reservation Unit 3 改變預(yù)訂Changing the Reservation Unit 4 取消預(yù)訂Cancelling the Reservation Unit 5 酒店設(shè)施The Facilities Unit 6 設(shè)施位置The Location of the Facilities Unit 7 機場接客Receiving a Guest at the Airport Unit 8 入住賓館Check—in Unit 9 迎賓接待Reception Unit 10 歡迎熟客Welcoming the Old Guest Unit 11 推薦餐廳Recommending Restaurant Unit 12 確認(rèn)姓名Confirmation of Names Unit 13 公司付賬On a Company Account Unit 14 持有預(yù)付收據(jù)WM a Hotel Voucher Unit 15 再度光臨而房費不同Room Rate Changes for a Returning Guest Unit 16 兌換貨幣Exchanging Money Unit 17 旅游服務(wù)Tourism Service Unit 18 為客人叫出租車Calling a Taxi for theGuest Unit 19 飯店安全Hotel Safety Unit 20 汽車安排Car Services Unit 21 結(jié)賬離店Check-out Unit 22 帶至柜臺To the Reception Desk Unit 23 帶至客房To the Guest Room Unit 24 搭乘電梯Taking the Elevator Unit 25 到達(dá)客房Arriving at the Room Unit 26 送錯行李Delivering to the Wrong Room Unit 27 提取客人行李Picking up Guest’S Bags Unit 28 領(lǐng)取行李Collecting Bags Unit 29 寄存物品Depositing Items Unit 30 領(lǐng)取物品Collecting Items Unit 31 遺失取物牌Tag Being Lost Part2 咨詢服務(wù) Unit 32 詢問客房號碼Inquiring Room Number Unit 33 查詢姓名未列在表上The Name Doesn’t Appear on the List Unit 34 給住宿旅客留言Message for Staying Guests Unit 35 替客人傳話Conveying Messages for Guests Unit 36 介紹臨近場所Introducing Nearby Locations Unit 37 介紹較遠(yuǎn)場所Introducing Faraway Locations Unit 38 指示客人如何到旅館Giving Directions to the Hotel Unit 39 指示客人如何到目的地Giving Directions to the Destination Unit 40 提供逛街觀光信息Information for …… Part3 客房服務(wù) Part4 電話服務(wù) Part5 商務(wù)服務(wù) Part6 餐飲服務(wù) Part7 康樂服務(wù) Part8 購物服務(wù)
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