Chapter 1 Bminem Reception業(yè)務(wù)接待 Unit 1 Making an Appointment預(yù)約 Unit 2 Meeting Visitors接待來(lái)訪 Unit 3 Greeting and Introducing招呼與介紹 Unit 4 Visiting Factories參觀工廠 Unit 5 Dining Together with Clients與客戶進(jìn)餐 Unit 6 Call on a Customer拜訪客戶 Unit 7 ExpressingThanks表示感謝 Unit 8 Expressing Sympathy表示慰問(wèn) Unit 9 Saying Goodbye送別 Chapter 2 Office Affairs辦公事務(wù) Unit 1 Making a Phone Call打電話 Unit 2 Answering a Call接電話 Unit 3 Taking a Message電話留言 Unit 4 Memorandum備忘錄 Unit 5 Faxes傳真 Unit 6 Writing Letter寫(xiě)信 Unit 7 Printing and Copying打印與復(fù)印 Unit 8 Ordering Office Equipment訂購(gòu)辦公用品 Unit 9 Filing檔案管理 Unit 10 Computer Operation電腦辦公 Unit 11 Arranging a Meeting安排會(huì)議 Unit 12 Agenda會(huì)議議程 Unit 13 Training New Colleagues培訓(xùn)新手 Unit 14 Geaing along with Colleagues與同事相處 Unit 15 E-Commerce電子商務(wù) Chapter 3 Management of Business處理事務(wù) Unit 1 Daily Problems in the Office辦公室日常問(wèn)題 Unit 2 Job Interview求職面試 Unit 3 Establishing Trade Relations建立業(yè)務(wù)關(guān)系 Unit 4 Signing a Contract簽訂合同 Unit 5 Transferring between Different Accounts轉(zhuǎn)賬 Unit 6 Ordering Goods訂貨 Unit 7 Dealingwith Complaint處理投訴 Unit 8 Going on Business安排出差 Unit 9 Working out Schedules for Activities安排活動(dòng)日程 Unit 10 DelegatingResponsibilities分配任務(wù) Unit 11 Business Negotiations商務(wù)談判 Unit 12 Bid and Tender招標(biāo)投標(biāo) Unit 13 After-sale Service售后服務(wù) Unit 14 Claims索賠 Unit 15 Agency代理 Unit 16 Price價(jià)格 Unit 17 Product Promotion產(chǎn)品的推銷(xiāo) Chapter 4 Business Trip商務(wù)出行 Unit 1 Restaurant Reservations飯店預(yù)約 Unit 2 Registration.登記 Unit 3 BookingTickets訂票 Unit 4 Housekeeping客房服務(wù) Unit 5 At the Bank在銀行 Unit 6 Shopping購(gòu)物 Unit 7 Entertainment娛樂(lè) Unit 8 Asking the Way出行問(wèn)路