Chapter1 Newcomers初到公司 Unit 1 Job Interviews求職面試 Unit 2 First Day in the Company員工報(bào)到 Unit 3 Working Environment了解工作環(huán)境 Unit 4 Company Rules and Regulations了解公司規(guī)定 Chapter2 Daily Work朝九晚五 Unit 1 Schedule日程安排 Unit 2 Letters and Files信函與文件 Unit 3 Breaks工作間歇 Unit 4 Progress ofWorkingSl二作進(jìn)展 Chapter3 On the Phone電話用語 Unit 1 Calling Someone打電話 Unit 2 Answering the Phone接電話 Unit 3 Leaving a Message留信息 Unit 4 Dialing the Wrong Number打錯(cuò)電話 Unit 5 Hanging up the Phone掛斷電話 Chapter4 Having Conferences召開會(huì)議 Unit 1 Chairing a Conference主持會(huì)議 Unit 2 Addressing a Meeting會(huì)議發(fā)言 Unit 3 Requesting Information詢問信息 Unit 4 Asking for Opinions征求意見 Unit 5 Meeting Connection會(huì)議銜接 Unit 6 Questions and Answers問題應(yīng)答 Unit 7 Showing Approval表示贊同 Unit 8 Showing Disapproval表示反對(duì) Chapter5 Visitors接待客戶 Unit 1 Making Appointments預(yù)約 Unit 2 Making Arrangements安排 Unit 3 Welcome and Reception歡迎客戶 Unit 4 Business Dinner款待客人 Unit 5 Around the Workshop帶客戶參觀 Unit 6 Product Introduction產(chǎn)品介紹 Unit 7 Gifts—giving饋贈(zèng)禮物 Unit 8 Saying Goodbye告別 Chapter6 Communicating with Visitors與客戶交流 Unit 1 Visiting a Customer回訪客戶 Unit 2 Asking for Payments索要貨款 Unit 3 Urging on Delivery催交貨物 Unit 4 Dissatisfied with Service不滿客戶服務(wù) Unit 5 Asking for a Refund請(qǐng)求退款/貨 Unit 6 Maintaining Cooperation維持合作 Chapter7 Office Talk與同交流 Unit 1 Working Overtime談加班 Unit 2 0ffice Equipment談辦公設(shè)備 Unit 3 Interests and Hobbies談興趣愛好 Unit 4 Asking for Help尋求幫助 Unit 5 0ffering Help提供幫助 Unit 6 Inviting Colleagues邀請(qǐng)同事 Unit 7 Promotion談升職 Unit 8 Market談市場(chǎng) Unit 9 Vacations and Holidays談假期 Chapter8 Talking with the Boss與上級(jí)交談 Unit 1 Asking for Leave向上級(jí)請(qǐng)假 Unit 2 Resignation向上級(jí)辭職 Unit 3 Transferring調(diào)換工作 Unit 4 Communicating交流工作 Unit 5 Saying N0表示不同意 Unit 6 Appraisal評(píng)估 Unit 7 Asking for a Salary Raise要求加薪 Unit 8 Making a Proposal提出建議 Chapter9 Business Travel商務(wù)旅行 Unit 1 Making a Reservation with Airlines預(yù)定航班 Unit 2 Making a Reservation with a Hotel預(yù)定酒店 Unit 3 Business Arrangements安排商務(wù)活動(dòng) Unit 4 At the Customs出入境 Unit 5 Meeting at the Airport接機(jī) Unit 6 Travel Reimbursement報(bào)銷差旅費(fèi)