UNIT TITLE 1 EXPLORING THE IT INDUSTRY 2 DEALING WITH CUSTOMERS 3 ORDERING 4 USING THE INTERNET 5 INSTALLING HARDWARE 6 INSTALLING SOFTWARE 7 TROUBLESHOOTING 8 INTERNATIONAL CONTACTS 9 TRADE FAIRS 10 PROJECT MANAGEMENT 11 APPLYING FOR A JOB 12 CASE STUDY: NETWORKING A 13 SMALL BUSINESS APPENDIX