Unit 1 Establishing Business Relations Dialogue A At the Fair Dialogue B At the Airport Unit 2 Business Visiting Dialogue A Visiting the Company Dialogue B Visiting the Factory Unit 3 Enquiries Dialogue A An Enquiry from a New Customer Dialogue B An Enquiry from an Old Customer Unit 4 Offers Dialogue A A Firm Offer Dialogue B A Non-firm Offer Unit 5 Counteroffers Dialogue A Declining a Counteroffer Dialogue B Accepting a Counteroffer Unit 6 Conclusion of Business Dialogue A Sending an Order Dialogue B Sending a Contract Unit 7 Shipment Dialogue A Packing Arrangements Dialogue B Shipping Advice Unit 8 Insurance Dialogue A Asking for Broader Coverage Dialogue B Asking for Breakage Risk Unit 9 Terms of Payment Dialogue A L/C Payment Dialogue B Asking for Easier Terms Unit 10 Claims Dialogue A Lodging a Claim Dialogue B Settling a Claim Unit 11 Processing with Given Materials Dialogue A Processing with Given Materials (I) Dialogue B Processing with Given Materials (II) Unit 12 Agency Dialogue A Application for Agency (I) Dialogue B Application for Agency (II)
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