Part One Reader-Oriented Modern Business English Writing Chapter 1 Process of Business English Writing Ⅰ. Introduction Ⅱ. Plan Ⅲ. Organize Ⅳ. Draft Ⅴ. Revise Ⅵ. Edit Words and Expressions Exercises Part Two Modern Business English Writing Chapter 2 Business English Letters Ⅰ. The Structure of a Business English Letter Ⅱ. The Format of a Business English Letter Ⅲ. Font Ⅳ. Punctuation Ⅴ. Envelope Addressing Words and Expressions Exercises Chapter 3 Business English Email Ⅰ. Introduction Ⅱ. Writing Effective Email Ⅲ. Specimen Email Words and Expressions Exercises Chapter 4 Business English Faxes Ⅰ. Introduction Ⅱ. Fax Cover Sheet Ⅲ. Conventions for Sending Fax Ⅳ. Specimen Faxes Words and Expressions Exercises Chapter 5 Business English Memos Ⅰ. Introduction Ⅱ. Conventions for Writing Memos Ⅲ. Specimen Memos Words and Expressions Exercises Chapter 6 Business English Minutes Ⅰ. Introduction Ⅱ. Strategies for Writing Effective Minutes Ⅲ. Specimen Minutes Words and Expressions Commonly Used Sentences Exercises Chapter 7 Business English Reports Ⅰ. Introduction Ⅱ. Formal Reports Ⅲ. Informal Reports Ⅳ. Specimen Reports Words and Expressions Commonly Used Sentences Exercises Chapter 8 Resume Ⅰ. Introduction Ⅱ. The Structure of a Resume Ⅲ. Formats of a Resume Ⅳ. Writing Style Ⅴ. Specimen Resumes Words and Expressions Exercises chapter 9 Application Letter Ⅰ. Introduction Ⅱ. Outline for an Application Letter Ⅱ. Specimen Application Letters Words and Expressions Commonly Used Sentences Exercises Part Three Business Letters for International Trade Chapter 10 A Brief Introduction to International Trade Practice .. Ⅰ.Introduction Ⅱ. General Procedures of Export Transactions Ⅲ. General Procedures of Import Transactions Words and Expressions Chapter 11 Establishing Business Relations Ⅰ. Introduction Ⅱ. The Structure of a Letter of Establishing Business Relations Ⅲ. Specimen Letters Words and Expressions Commonly Used Sentences Exercises Chapter 12 Enquiry Ⅰ. Introduction Ⅱ. The Structure of an Enquiry Ⅲ. Specimen Letters Words and Expressions Commonly Used Sentences Exercises Chapter 13 Offer Ⅰ. Introduction Ⅱ. The Structure of an Offer Ⅲ. Specimen Letters Words and Expressions Commonly Used Sentences Exercises Chapter 14 Counter-Offer Chapter 15 Order and Acceptance Chapter 16 Packing Chapter 17 Shipment Chapter 18 Payment Chapter 19 Insurance Chapter 20 Complaints,Claims and Adjustments Appendix A Currency Appendix B Banks Appendix C Trade Tems Appendix D Capitals and States of U.S.A References
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