Unit 1 Arranging a Meeting Unit 2 Entertaining Unit 3 Complaining Unit 4 Solving Problems Unit 5 Negotiating Unit 6 Asking for a Pay Raise Unit 7 Job Interview Unit 8 International Dealings Unit 9 Staff Review Unit 10 The Invoice Unit 11 Information Gathering Unit 12 Business Practices Unit 13 Market Research Unit 14 Sales Strategy Unit 15 Appointment Unit 16 Partnership Unit 17 Business Visits Unit 18 Briefing Unit 19 Business Discussion Unit 20 Being Evasive in Business Key for Reference