Unit 1 An Overview of the Hotel Industry Part I Readings Text A Intensive Reading: The Development of Hotel Industry Text B Extensive Reading: The Role and Organizational Structure of a Hotel Part Hotel Links Reservation Applicatioll Form酒店預(yù)訂單 Part Dialogues Dialogue l : Location and Direction Dialogue 2: Showing die Way Part IV Exercises Unit 2 Front Office Operations Part I Readings Text A Intensive Reading: Front Office Systems and Guest Cycles Text B Extensive Reading: Reservationist and Receptionist Part II Hotel Links Registration Forms住宿登記單 Part III Dialogues Dialogue l : Check-in Service Dialogue 2:Check-out Service Part IV Exercises Unit 3 Housekeeping Department Part I Readings Text A Intensive Reading: Housekeeping Departement Text B Extensive Reading: Housekeeping Services Part II Hotel Links Laundry Request Form 洗衣單 Pan III Dialogues Dialogue l : A Call Reservation for Four Single Rooms with Bath Dialogue 2: Would you please buy a map for me? Pan IV Exercises Unit 4 F&B Department Part I Readings Text A Intensive Reading: Restaurant Public Relationship Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10% Part II Hotel Links Menu 菜單 Part III Dialogues Dialogue l: Greeting and Seating Dialogue 2: When the Restaurant Is Full Part IV Exercises Unit 5 At Bar Part I Readings Text A Intensive Reading: Bartending Basics Text B Extensive Reading: Bar Entertainment--Profits and Problems Part II Hotel Links Electronic Mall Poficy電子郵件使用規(guī)定 Part III Dialogues Dialogue I : Birthday Party Dialogue 2: In TaiBal Pavilion Part IV Exercises Unit 6 At Convention Center Part I Readings Text A Intensive Reading:An Introduction to the Convention Center Text B Extensive Reading: Security Management in the Convention Center Part II Hotel Links Conferences and Banquets會議與宴會價目單 Part III Dialogues Dialogue l : Room Service Dialogue 2: Special Instructions Part IV Exercises Unit 7 Clubhouse Services Part I Readings Text A Intensive Reading: China's Golf Development Text B Extensive Reading: Gambfing in Macau Part II Hotel Links Request for Information俱樂部信息表 Part III Dialogues Dialogue l : In the Swimming Pool Dialogue 2: I'm Losing Weight Part lV Exercises Unit 8 The Hotel Administration Part I Readings Text A Intensive Reading: Hotel Human Resources Text B Extensive Reading: Responsibilities of the Staff Part II Hotel Links CURRICULUM VITAE履歷表 Part III Dialogues Dialogue l: Intetwiew Dialogue2: Thauk the Staff” PartⅣExercises Unit 9 Kitchen Management Part I Readings” TextA Intensive Reading: The Chef's Ladder TextB Extensive Reading: The Art of Chinese Food and Dfink Part II Hotel Links Rccipc菜譜 Part III Dialogues Dialogue 1:Beancurd with Minced Meat in Chilli Sauce Dialogue 2: Does Cooking Destroy Vitamins PartⅣExercises Unit 10 Hotel Marketing PartI Readings TextA Intensive Reading: MarketingiⅡHotel Business Text B Extensive Reading: How Does a Hotel Keep Good Public Image PartII Hotel Links Reply to Letters of Complaint回復(fù)投訴信 Part III Dialogues¨ Dialogue l: Please Recommend Our Hotel to the Guests Dialogue2:Everybedy Helps to Build the Good Image of the Hotel Part Ⅳ Exercises Appendix Useful Expressions.n the Hotel 1．酒店的各類人員Sta凰in山eHo嘲 2．客房物品Items in Hotel Rooms 3．客房類型RoomTypes 4．酒店提供的各種服務(wù)Services O船rcd 5．廚房用品硒tcben Ilems 6．餐廳用品Restaurant Items 7．酒吧用品B盯Itcms 8．酒店的場所Hotel Complex 9．運動健身項目Sports 參考文獻
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