Unit 1 Fundamentals of Writing English Business Letters Unit 2 Establishing Business Relations Unit 3 Enquiries and Replies Unit 4 Quotations and Offers Unit 5 Orders, Acceptances and Rejections Unit 6 Sales Confirmation and Purchase Contract Unit 7 Terms of Payment Unit 8 Transport and Insurance Unit 9 Complaint, Claim and Settlement Unit 10 Electronic Commerce and E-mail Unit 11 Agency Unit 12 Letter of Intent, Agreements and Contracts Unit 13 Invitation for Bids, Bidding, Notice of Award and Advertisements