Part One Conversational English for Receptionists 第一部分 前臺接待員英語會話 1.Situational Dialogues 情景對話 1.1 Making Room Reservations 預訂房間 1.2 Greeting Guests 歡迎旅I客 1.3 Checking In 登記住宿 1.4 Showing a Guest to the Floor 帶客上樓 1.5 Changing Rooms 調(diào)換房間 1.6 Being Fully Booked 本店客滿 1.7 Answering Inquiries 回答問詢 1.8 Helping to Look for Someone 幫助找人 1.9 Checking Baggage 寄存行李 1.10 Helping to Lookfor Baggage 幫找行李 1.11 ReceivingVisitors 接待訪客 1.12 Giving Other Services 其他服務 2.Commonly Used Expressions 常用語句 Part Two Conversational English for Room Attendants 第二部分 客房服務員英語會話 1.Situational Dialogues情景對話 1.1 Ushering a Guest into the Room 帶客進房 1.2 Introducing the Room Service 介紹客房服務 1.3 Housekeeping 整理房間 1.4 Serving a Guest 為旅客服務 1.5 Changing Rooms 調(diào)換房間 1.6 Taking a Message 代客留言 1.7 Posting Letters for a Guest 代寄信件 1.8 Forwarding Mail 轉(zhuǎn)送郵件 1.9 Having Business Cards Made 代印名片 1.10 Meeting Visitors 接待訪客 1.11 Offering Repair 提供修理 1.12 Answering Inquiries 回答問詢 1.13 Offering Laundry Service 洗衣服務 1.14 Inquiring After a Sick Guest 問候病人 1.15 Congratulating a Guest on the Birthday 祝賀生日 1.16 Looking for Lost Articles for a Guest 為客找物 1.17 Making Compensations 提出賠償 1.18 Providing Traffic Information 提供交通信息 1.19 Checking Out 結(jié)賬退房 2.Commonly Used Expressions 常用語句 Part Three Conversational English for Switchboard Operators 第三部分 話務員英語會話 1.Situational Dialogues情景對話 1.1 Making an International Call 國際長途 1.2 Making a Domestic Call 國內(nèi)電話 1.3 Making a House Phone Call 酒店內(nèi)線 1.4 Making a Direct Dialling Call 直撥電話 1.5 Explaining Time Limit 通話時限 1.6 Calculating Conversation Time 通話時間 1.7 Offering Wake-up Service 叫醒服務 1.8 Offering Answer Service 代理通話 1.9 Dealing with Complaints from a Guest 處理投訴 1.10 Explaining the Ways to Charge 收費方式 1.11 Reporting Charges to a Guest 通報話費 2.Commonly Used Expressions 常用語句 Part Four Conversational English for Cashie 第四部分 結(jié)賬員英語會話 1.SituationalDialogues情景對話 1.1 Asking for Advance Deposit 收預付款 1.2 Exchanging Money 兌換貨幣 1.3 Settling a Bill by Cash 現(xiàn)金結(jié)賬 1.4 Settling a Billby Credit Card 信用卡結(jié)賬 1.5 Setting a Bill by Traveller'S Cheques 支票結(jié)賬 1.6 Separating Bills 拆分賬單 1.7 Checking the Items 核對細賬 1.8 Correctingthe Miscalculation 改正錯賬 2.Commonly Used Expressions 常用語句 Part Five Conversational English for Taxi Drivers 第五部分 出租汽車司機英語會話 1.Situational Dialogues情景對話 1.1 Taking an Order for a Taxi 接受訂車 1.2 Greeting a Guest 招呼旅客 1.3 Answering Inquiries 回答問詢 1.4 Talking About Driving 談論開車 1.5 Talking About the Weather 談論天氣 1.6 Being Held Up in the Traffic 行車受阻 1.7 Something Wrong with the Taxi 車出毛病 1.8 Accepting Fares 收取車費 1.9 Giving Directions 為客指路 2.Commonly Used Expressions 常用語句 Part Six Conversational English for Other Hotel Clerks 第六部分 酒店其他職員英語會話 1.Situational Dialogues情景對話 1.1 Booking a Train Ticket 預訂火車票 1.2 Booking Plane Tickets 預訂機票 1.3 Belling Stamps 出售郵票 1.4 SendingParcels 郵寄包裹 1.5 SendingaTelegram 拍發(fā)電報 1.6 SendingSome Money 匯寄錢款 1.7 Barbering a Male Guest 男士理發(fā) 1.8 Doing Hair for a Female Guest 女士做發(fā) 1.9 Developing Some Films 沖洗膠卷 1.10 Printing Some Negfitives 加印照片 2.Commonly Used Expressions 常用語句
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