To the Student Unit 1 Interview Task 1 Interview Task 2 The Introduction to the Company Task 3 Writing: Application Letter Unit 2 Custom Service I Task 1 Procedure of Residence Task 2 Have a Residential Card Unit 3 Custom Service II Task 1 Complaints Task 2 Deal With the Repairs Unit 4 Engineering Department Task 1 Building Test Task 2 Decoration Affair Task 3 Repairs Task 4 Writing: Bulletin Board Unit 5 Finance Department Task 1 What does Property Management Fee Include Task 2 How to Charge Task 3 Rent Collection Unit 6 Leasing Department Task 1 Rent/Sale a House Task 2 Classification of Lease Task 3 Lease Contract Unit 7 Security Department Task 1 Give Direction Task 2 Parking Task 3 Fire Prevention Unit 8 Cleaning & Gardening Department Task 1 Pet Control Task 2 Cleaning Task 3 Gardening Unit 9 Administration Office Task 1 OwnersCommittee Task 2 Community Culture Activities Unit 10 Clubhouse Task Visitors in Gym Club Appendix Key to the Exercises Referrenee