Unit 1 Reading:The Nature of Secretarial Work (Ⅰ) Listening & Speaking:Communicating with Your Customers Writing: Leaving a Message Extensive Reading: The Nature of Secretarial Work (Ⅱ) Unit 2 Reading: Skills Required to Be a Secretary Listening & Speaking:Making Business Appointments Writing: Interoffice Memorandum Extensive Reading:Whet Makes a Good Secretary? Unit 3 Reading:Top 10 Qualities of a Good Secretary Listening & Speaking: Business Inquiries Writing:Notice Extensive Reading: Secretarial Signs of the Times Unit 4 Reading:The Secretary's Role at Meetings Listening & Speaking:Negotiating Prices Writing: Agenda Extensive Reading:How to Write an Agenda Unit 5 Reading: Tips to Run Productive Meetings Listening & Speaking:Counter - Offer Writi ng: Minutes Extensive Reading: Taking Minutes Unit 6 Reading: How to Write an Effective Business Letter Listening & Speaking:Writing a Letter Writing: Business Letter Extensive Readi ng: Ten Tips to Simplify Your Business Correspondence Unit 7 Reading:Getting along with Colleagues (Ⅰ) Listening & Speaking: Entertainment Writing:Note Extensive Reading: Getting along with Colleagues (Ⅱ) Unit 8 Reading: Qualities of a Good Receptionist Listening & Speaking: Business Dinner Writing:A Letter of Invitation Extensive Reading: Duties of the Receptionist Unit 9 Reading:Tips When "Answering" the Telephone Call Listening & Speaking: Making a Phone Call Writing.Reply to Invitation Extensive Reading: Basic Telephone Skills Unit 10 Reading:Filing Systems (Ⅰ) Listening & Speaking: Marketing Writing: Letters of Acknowledgement Extensive Reading:Filing Systems (Ⅱ) Unit 11 Reading: Settling Complaints Listening & Speaking:Complaints and Adjustments Writing:Complaints and Settlement Extensive Reading: How to Deal With Complaints Properly Unit 12 Reading:Travel Arrangements Listening & Speaking: Travel Writing:Itinerary Extensive Reading: Etiquette of Gift Giving Keys to Exercises Word List
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