Unit 1 The Evolution of Management as a Field of Study Unit 2 The Scope of Management Unit 3 What are Orgnizations ? Unit 4 Developing Qpality and Competitive Advantage Unit 5 Competitive Industry Environment Analysis Unit 6 Materials and Process ~ Management of a Company Unit 7 Operating Statement of a Company Unit 8 Human Resource Management: An Overview Unit 9 Types of Marketing Research Unit 10 Defining Customer Value and Satisfaction Unit 11 Delivering Customer Value and Satisfaction Unit 12 Retailer Marketing Decisions Unit 13 Integrated Logistics Management Unit 14 The Characteristics of Services and Their Related Marketing Strafegies Unit 15 How to Set a Price on a Product , Unit 16 Steps in Developing Effective Communication Unit 17 Sales Promotion Unit 18 The Realities of Public Relations Unit 19 Personal Selling Unit 20 Functions of Advertising Key to Exercises