Get official exam prep guide plus practice testsm now updated for Windows XP Service Pack 2. Ace your preparation for the skills measured by MCDST Exam 70-271- and on the job：with this official Microsoft study guide， now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons， hands-on exercises， troubleshooting labs， and review questions. Maximize your performance on the exam by learning how to：Perform and troubleshoot an installation or upgrade；Configure and troubleshoot hardware：such as print， display， and I/O devices UPDATED~Manage access to files， folders， and add-on softwareConfigure the desktop and user environment NEW：Set up and support Windows Firewall， security and privacy settings， and local policy NEW：Use Microsoft Update and Automatic Updates to keep your system current Resolve network connectivity issues：both local and remote Optimize system performance.作者簡介：Walter Glenn， MCDST MCSE，and Microsoft Certified Trainer， is a technology consulatant， techer and writer. He's authored a number of books on Windows and coauthored Several MCSA/MCSE Self-Paced Training Kits（Microsoft Press）.
作者簡介
Walter Glenn， MCDST MCSE，and Microsoft Certified Trainer， is a technology consulatant， techer and writer. He's authored a number of books on Windows and coauthored Several MCSA/MCSE Self-Paced Training Kits（Microsoft Press）.
圖書目錄
Part I Learn at Your Own Pace 1 Introduction to Desktop Support 2 Installing Windows XP 3 Supporting Local Users and Groups 4 Supporting the Windows Desktop 5 Supporting Windows XP File and Folder Access 6 Installing and Managing Hardware 7 Supporting Display Devices, I/0 Devices, and ACPI 8 Supporting Storage Devices in Windows XP 9 Managing Local and Network Printers 10 Supporting Network Connectivity 11 Supporting Internet Explorer in Windows XP 12 Monitoring System Performance in Windows XP Part 2 Prepare for the Exam 13 Installing a Windows Desktop Operating System (1.0) 14 Managing and Troubleshooting Access to Resources (2.0) 15 Configuring and Troubleshooting Hardware Devices and Drivers (3.0) 16 Configuring and Troubleshooting the Desktop and User Environments (4.0) 17 Troubleshooting Network Protocols and Services (5.0) Practices Identify Tasks in a Corporate Environment Install Windows XP Update Windows XP Start the Recovery Console by Using the Windows XP CD Work with Local User Accounts and Groups Support the Windows Taskbar and Start Menu Configure Language Settings Manage Files and Folders Configure NTFS Permissions Share a Folder Work with Simple File Sharing Run the Add Hardware Wizard Troubleshoot Hardware Problems Work with Hardware Drivers Configure Display Settings in Windows XP Set Power Options Manage Hard Disks Configure a Printer Configure Print Permissions Resolve Network Connectivity Issues Configure Windows Firewall Configure Internet Explorer Configure Visual Effects Tabtes Table 1-1: End Users Have Varying Skill Levels Table 1-2: An Overview of the Corporate Tier Structure Table 1-3: Overview of the Telephone Call Center Tier Structure Table 1-4: Selecting the Right Newsgroup Table 2-1: Supported File Systems Table 2-2: Windows XP Upgrade Paths Table 2-3: Common Windows XP Installation Errors Table 2-4: Command-Line Parameters for Windows Updates Table 2-5: Summary of Advanced Boot Options Table 2-6: Recovery Console Command Descriptions Table 3-1: Auditable Events Table 3-2: Potential Events to Audit and Reasons to Audit Them Table 4-1: Advanced Taskbar Problems and Solutions …… Troubleshooting Labs Case Scenario Exercises
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