part 1 基本用語 unit 1 before making phone calls 打電話之前的準備2 unnit 2 starting a conversation 開始對話28 unit 3 transferring phone calls 轉接電話53 unit 4 reasons of calling 來電的理由77 unit 5 when someone is unavailable: receiver’s situation 當對方要找的人不在時103 unit 6 when someone is unavailable: caller’s situation 當你要找的人不在時130 unit 7 voice mail語音信箱155 unit 8 ending a conversation 結束對話181 part2 各種情境 unit 9 invitations邀請196 unit 10 inquiry詢問216 unit 11 thanks道謝236 unit 12 congratulations恭喜256 unit 13 apologies道歉278 unit 14 appcintments約會299 unit 15 confirmation確認321 unit 16 calling for help 打電話求助342 unit 17 requirements要求362 unit 18 shopping購物381