1. Culture and Communication The Importance of Learning about Cultures Understanding Culture Responses to Other Cultures The Question of Change in Cultures Communication and Culture 本章小結(jié) Notes 2. The Role of Language in Intercultural Business Communication The language Barrier and Its Consequences: Real and Perceived The Relationship between Language and Culture Selection of the Right Language The Company Language The Role of the Interpreter Communication with Nonnative Speakers The Impact of Technology on Oral and Written Communication 本章小結(jié) Notes 3. Getting to Know Another Culture Asking Questions …… 4. Individuals and Groups in Business Cultures 5. Organizing Messages to Other Cultures 6. Nonverbal Language in Intercultural Communication 7. Cultural Rules for Establishing Relationships 8. Information, Decisions, and solutions 9. Intercultural Negotiation 10. Legal and Governmental Considerations in Intercultural Business Communication 11. The Influence of Business Structures and Corporate Culture on Intercultural Business Communication 12. intercultural Dynamics in the International Company Appendix to Chapter 12
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