Unit One Room Reservation 房間預(yù)訂 Unit Two Concierge Service 禮賓服務(wù) Unit Three Check-in 登記入住 Unit Four Reception Desk 總臺(tái)服務(wù) Unit Five Housekeeping 客房服務(wù) Unit Six Operator 總機(jī)服務(wù) Unit Seven Food&Beverage 餐飲服務(wù) Unit Eight Bar Service 酒吧服務(wù) Unit Nine Business Center(Ⅰ) 商務(wù)中心(Ⅰ) Unit Ten Business Center(Ⅱ) 商務(wù)中心(Ⅱ) Unit Eleven Health&Recreation(Ⅰ) 康體中心(Ⅰ) Unit Twelve Health&Recreation(Ⅱ) 康體中心(Ⅱ) Unit Thirteen Shopping Service 購物服務(wù) Unit Fourteen Convention Service 會(huì)議服務(wù) Unit Fifteen Other Services 其他服務(wù) Unit Sixteen Checkout 結(jié)賬服務(wù) Key to the Exercises 練習(xí)答案 Tape Script 錄音資料 Glossary 詞匯表