Chapter 1 內(nèi)部辦公事務(wù) Unit 1 Arranging a Meeting 安排會議 Unit 2 Buying Office Supplies 購買辦公用品 Unit 3 Filing歸檔 Unit 4 Faxing傳真 Unit 5 Memorandum 備忘錄 Unit 6 Making Copies 復(fù)印 Unit 7 A Daily Schedule Report日程報告 Unit 8 Telephone Affairs 電話事務(wù) Unit 9 0rders from the Boss 上司的指示 Unit 10 Delegating Responsi- bilities 分配任務(wù) Unit 11 0ffice Problems 辦公室問題 Unit 12 Getting along with Colleagues與同事相處 Unit 13 Arranging a Business Trip安排商務(wù)旅行 Unit 14 Post－Trip Follow-ups 業(yè)務(wù)旅行 Unit 15 Reporting Activities 報告會議過程 Unit 16 Mailing Goods郵寄物品 Unit 17 Word Processing 文字處理 Unit 18 Writing Letters 寫信 Unit 19 Online Work 網(wǎng)上辦公 Unit 20 Recruiting招聘 Unit 21 Training培訓新手 Chapter 2 對外事務(wù) Unit 1 Making Appointments 預(yù)約來訪者 Unit 2 Inviting Visitors 邀請來訪者 Unit 3 Receiving Visitors 接待來訪者 Unit 4 At the Reception Desk 在前臺 Unit 5 In the Reception Room 在會客廳 Unit 6 Booking Tickets 訂票 Unit 7 Reserving a Table 預(yù)訂餐桌 Unit 8 Booking a Room 預(yù)訂房間 Unit 9 Meeting Clients at the Airport接機 Unit 10 Giving a Company Tour 帶領(lǐng)客戶參觀公司 Unit 11 Interpretation 翻譯 Unit 12 Establish Business Relations建立貿(mào)易關(guān)系 Unit 13 Signing a Contract 簽訂合同 Unit 14 Dealing with Complaints處理投訴 Unit 15 Bank Service 銀行事宜 Unit 16 Planning a Vacation 休假計劃 Unit 17 Sightseeing 觀光游覽 Unit 18 Expressing Congratu lations 表示祝賀
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