CHAPTER TITLE 7 TechnicaI Communication Keys to exercises 8 Developing and Llsing Graphic and Visual Aids Keys to exercises 9 Communicating with Customers Keys to exercises 10 NonverbaI Communication Keys to exercises 11Presentations and Meetings Keys to exercises 12 Getting Yourjob Keys to exerases REFERENCES TraditionaI Memo Simplified Memo Block Letter with Open Punctuation Modified Block Letter with Mixed Punctuation Simplified Bolck Letter No.10 Business Envelope References Using the APA Style References Uslng ffie'MLA Style References Using The Chicago Mannal of Style