賓館職業(yè)英語(yǔ)教學(xué)指導(dǎo)書(shū)

Unit 1 Room Reservations
Unit 2 Front Desk（Ⅰ）
Unit 3 Front Desk（Ⅱ）
Unit 4 Bell Service
Unit 5 Room Service （Ⅰ）
Unit 6 Room Service （Ⅱ）
Unit 7 Foreign Exchange
Unit 8 Food and Beverage Service （Ⅰ）
Unit 9 Food and Beverage Service （Ⅱ）
Unit 10 Recreational Service
Unit 11 Other Services
Unit 12 Shopping
Unit 13 Dealing with Complaints
Unit 14 Payment Handling