introduction words and beyond envisioning your reader-“it tades two to tango” establishing your purpose-whisk，pause，or cross？ meeting the writing situation-toward a matching duo part i brief messages(notes,memos,faxes,and e-mails) introduction to brief messages 1. requests 1.1 preview 1.2 models and commentaries 1.3 useful expressions 1.4 practice 1.5 guide to good writing: using ellipsis correctly 1.6 reinforcement exercise 1.7 teamwork 2.arrangements 2.1 preview 2.2 models and commentaries 2.3 useful expressions 2.4 practice 2.5 guide to good writing:understanding gulture 2.6 reinforcement exercise 2.7 teamwork 3. explanations 3.1 preview 3.2 models and commentaries 3.3 practice 3.4 guide to good writing:understanding styles 3.5 reinforcenent exercise 3.6 teamwork 4. apologies 4.1 preview 4.2 models and commentaries 4.3 useful expressions 4.4 practice 4.5 guide to good writing:avoiding the passive voice 4.6 renforcement exercise 4.7 teamwork 5. notices 5.1 preview 5.2 models and commentaries 5.3 useful expressions 5.4 practice 5.5 guide to good writing:using strong words 5.6 reinforcement exercise 5.7 teamwork 6. instructions 6.1 preview 6.2 models and commentaries 6.3 uaeful expressions 6.4 practice 6.5 guide to good writing:avoiding wordiness 6.6 reinforcement exercise …… part ii personal correspondence introduction to personal correspondence part iii business correspondence introduction to business correspondence appendix a keyto reinforcement exercise appendix b u.s.postal abbreviations appendix c sample recommendation letters appendix d selected list of works consulted
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