1.Saturn Corporation in 1998 (9-799-021) 1 2.Colgate-Palmolive: Managing International Careers (9-394-184) 19 3.Mentoring at the Federal Reserve Bank of Chicago (A) (9-403-019) 41 4.Trilogy University (9-403-012) 57 5.Paul Levy: Taking Charge of the Beth Israel 6.Deaconess Medical Center (A) (9-303-008) 69 7.Cirque du Soleil (9-403-006) 79 8.Recruiting at Bowles Hollowell Conner & Co. (9-494-071) 91 9.Nordstrom:Dissension in the Ranks? (A) (9-191-002) 119 10.Belmont Industries, Inc. (A) (9-301-016) 143 11.Verizon Communications, Inc.: Implementing 12.a Human Resources Balanced Scorecard (9-101-102) 147 13.Harrahs Entertainment, Inc.: Rewarding Our People (9-403-008) 171 14.Union Carbides Bhopal Plant (A) (9-795-070) 187 15.Air Traffic Controllers (9-482-056) 205