LESSON ONE Reading The Travel and Tourism lndustry Further Reading Thomas Cook Oral English Practice: Welcoming LESSON TWO Reading Transportation Further Reading The Car Rental Business Oral English Practice: Sightseeing on the Way LESSON THREE Reading Toure Further Reading Sales Oral English Practice: Checking ing and Checking out LESSON FOUR Reading Travel and Tourism Marketing Further Reading “Off-peak”Tourism Operation Oral English Practice: Tourism Marketing LESSON FIVE Reading Hotel and Motels Further Reading Complaints Oral English Practice: Peception LESSON SIX Reading The Rooms Division Further Reading A Hotel Concierge Oral English Practice: Housekeeping LESSON SEVEN Reading Food Service Further Reading Chinese Cuisine Oral English Practice: In the Restaurant LESSON EIGHT Reading Hotel Chains Further Reading J.Willard Marriott，Sr. Oral English Practice: Hotel Service LESSON NINE LESSON TEN LESSON ELEVEN LESSON TWELVE LESSON THIRTEEN LESSON FOURTEEN LESSON FIFTEEN LESSON SIXTEEN GLOSSARY APPENDIXES REFERENCE
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