酒店英語(yǔ)口語(yǔ)

chapter i hotel courtesy english
第一章 酒店禮貌用語(yǔ)
lesson one body language第一課身體語(yǔ)言3
lesson two grooming第二課儀容儀表5
lesson three hotel courtesy english basic expression第三課酒店基本禮貌用語(yǔ)8
chapter 11 food and beverage english
第二章 餐飲英語(yǔ)
lesson one western restaurant service第一課西餐服務(wù)25
lesson two chinese restaurant service第二課中餐服務(wù)36
lesson three bar service第三課酒吧服務(wù)40
lesson four room service第四課客房送餐服務(wù)43
lesson five paymenf method第五課 結(jié)賬方式 46
chapterⅢ front office english
第三章 前廳英語(yǔ)
lesson one reception第一課接待處59
lesson two concierge第二課禮賓部63
lesson three telephone english第三課 電話英語(yǔ)66
lesson four complaint第四課處理投訴69
lesson five make a reservation第五課 訂房 70
lesson six business center第六課商務(wù)中心74
chapterⅣ front of~ce cashier english
第四章 前廳財(cái)務(wù)英語(yǔ)
lesson one exchange rate＆safety deposit box第一課兌換貨幣和使用保險(xiǎn)箱89
lesson two advanced deposit第二課預(yù)收押金9l
lesson three settle the bill第三課處理賬單92
lesson four correct the mistakes第四課 改正錯(cuò)賬94
lesson five payment method第五課結(jié)賬方式95
chapter v housekeeping english
第五章 客房英語(yǔ)
lesson one housekeeping第一課客房服務(wù)105
lesson two laund~services第二課洗衣服務(wù)120
chapter vi sales and marketing english
第六章 市場(chǎng)營(yíng)銷(xiāo)英語(yǔ)
lesson one sales promotion第一課促銷(xiāo)129
lesson two public relations第二課公共關(guān)系132
chapter vii english for hotel secretarial staff
第七章 酒店文秘人員英語(yǔ)
lesson one receiving visitors第一課接待訪客139
lesson two taking message第二課記錄口信140
lesson three making appointments第三課安排約會(huì)142
lesson four dealing with office routines第四課處理日常事務(wù) 143
lesson five job interview第五課求職面試145
lesson six using the telephone第六課接打電話147
lesson seven planning a business trip第七課計(jì)劃商務(wù)旅行 149
lesson eight conference arrangement第八課安排會(huì)議151
lesson nine interpreting at conference第九課會(huì)議翻譯153
lesson ten making suggestion第十課提出建議154
chapterⅧ english for hotel beauty parlor and club staff
第八章 酒店美容康樂(lè)部英語(yǔ)
lesson one deep face—cleaning第一課皮膚清潔159
lesson two the make up(工)第二課化妝(一) 161
lesson three the make up(Ⅱ)第三課化妝(二) 163
lesson four hair setting第四課理發(fā)165
lesson five hair perm for ladies第五課女士燙發(fā)167
lesson six hair cutting for men第六課男士理發(fā)168
lesson seven our recreation club第七課康樂(lè)總匯170
lesson eight sauna bath and swimming第八課桑拿浴與游泳172
lesson nine bowling，gongfu and others第九課保齡球、功夫及其他174
lesson ten singing and dancing第十課音樂(lè)歌舞176
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