Thanks 致謝
Introduction 序言
1 Face to face 會(huì)面
basic skills and techniques for talking to people in business situations;
2 Letters,faxes and memos 信件，傳真和備忘錄；
Basic skills and techniques for business correspondence;
3 On the phone 通電話；
Basic skills and techniques for using the telephone in business;
4 Summaries,note,reports 總結(jié)，筆記，報(bào)告；
Basic skills and techniques for writing reports,making notes,summarizing and
taking notes of conversations in business;
5 Working together 一起工作；
Talking about where you work,employment policy,a company’s
activities,organization and history
6 International trade 國(guó)際貿(mào)易；
Ｏrdering and supplying goods or services;answering and making enquries,making
offers,placing and acknowledging orders;
7 Money matters 貨幣貿(mào)易；
Methods of payment,cash flow,invoicing,dealing with non-payment problems;
8 Dealing with problems 處理問題；
Complaining and apologizing,delivery and after-sales problems;
9 Visitors and travellers 訪問者和旅行者；
Looking after foreign visitors and traveling on business;hotels,restaurants,small
talk,telling Stories;
10 Marketing 市場(chǎng)營(yíng)銷；
Marketing a product,market research,promotion and advertising;
11 Meetings 會(huì)談；
Taking part in formal and informal meeting,one-to-one meeting and larger group
meetings;
12 Processes and operations 工作過程和操作；
Explaining and describing operations,giving instructions;
13 Jobs and careers 工作和職業(yè)；
Applying for jobs and seeking promotion,participating interviews;
14 Sales and negotiation 銷售和談判；
Selling and buying products,negotiating face-to-face and on the phone;
15 A special project 一個(gè)特別的項(xiàng)目；
A simulation,revising many of the skills and situations in the course;
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