目錄 Unit1 Understanding Organizations1 Unit2 Successful Organizations Put People First16 Unit3 Money Motivate, or Not?33 Unit4 Johnson & Johnson49 Unit5 Cisco Systems66 Unit6 Women and Workplace Stress81 Unit7 Sexual Harassment: Unequal Power in the Workplace98 Unit8 Policies and Organization in the UPS114 Unit9 Southwest Airline129 Unit10 Personality and Organizational Behavior150 Unit11 Crosscultural Leadership: Japan167 Unit12 Corporate Change Leader: Jack Welch185 Appendix I Key to the Exercises204 Appendix II Glossary of Organizational Behavior213