Introduction 1 Telephoning Dialogues 1 Beginning a call checking information Asking the caller to hold Asking a caller to leave a message Making sure you understand Ending a call An automated message Dialogues 2 A voicemail message Leaving a message You Can't talk The reason for calling You can't hear the caller You have to end the call 2 A company visit Dialogues 1 Dialogues 2 Dialogues 3 3 Job information Dialogues 1 Dialogues 2 4 Presentations Dialogues 1 Dialogues 2 5 Meetings Dialogues 1 Dialogues 2 Dialogues 3 6 Entertaining and socialising Dialogues 1 Dialogues 2 7 Travel Dialogues 1 Dialogues 2 8 Emailing Dialogues 1 Dialogues 2 Dialogues 3 Glossary Answers