Map of the book iv Unit 1 New faces 6 Unit 2 Around the office 10 Unit 3 Products and services 14 Review 1 18 Unit 4 Time zones 20 Unit 5 On the phone 24 Unit 6 Placing an order 28 Review 2 32 Unit 7 Making a reservation 34 Unit 8 Getting around 38 Unit 9 About the company 42 Review 3 46 Unit 10 Routines 48 Unit 11 Small talk 52 Unit 12 Getting personal 56 Review 4 60 Unit 13 Entertaining 62 Unit 14 Working together 66 Unit 15 Getting help 70 Review 5 74 Communication activities 76 Help folders 82 Transcripts 94 Acknowledgements 112