PART I ⅠNTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU
1 Understanding Behavior, Human Relations, and Performance
Why Human Relations Skills Are So Important
Behavior Human Relations, and Organizational Performance
Human Relations: Past, Present, and Future
Developing Human Relations Skills
Objectives and Organization of the Book
Assessing Your Human Relations Abilities and Skills
2 Personality, Learning, and Perception
How Personality, Stress, Intelligence and Learning, Perception, and First Impressions
Affect Behavi~ Human Relations, and Performance
Personality
Stress
Intelligence and Learning
Perception
Developing Positive First Impressions
Attitudes, Self-Concept, Values, and Ethics
How Attitudes, Job Satisfaction, Self-Concept, Values and Ethics
Affect Behaviog, Human Relations, and Performance
Attitudes
Job Satisfaction
Self-Concept
Values
Ethics
PART Ⅱ NTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS
5 Organizational Structure and Communication
How Organizational Structure and Communication Affect Behavir
Human Relations, and Performance
Organizational Structure
organizational Communication
Message Transmission Channels
Emotions
Crticism
6 Dealing with Conflict
How Interpersonal Dynamics Affect Behavir Human Relations, and Perj
Transactional Analysis
Assertiveness
Conflict Management Styles
Resolving Conflicts with the Collaborating Conflict Style
Putting It All Together
PART Ⅲ LEADERSHIP SKILLS: INFLUENCING OTHERS
7 Leading and Trust
How Leadership Affects Behaviog, Human Relations, and Performance
Leadership Trait Theory
Behavioral Leadership Theories
Contingency Leadership Theories
Situational Supervision
Putting the Leadership Theories Together
Substitutes for Leadership
Diversity and Global Leadership
Trust
8 Motivating Performance
The Importance of Motivation
Content Motivation Theories
Process Motivation Theories
Reinforcement Theory
Motivation Techniques
Do Motivation Theories Apply Globally ?
9 Ethical Power and Politics
How Powr Politics, and Ethics Affect Behavior, Human Relations,
and Performance
Power
Organizational Politics
Business Ethics and Etiquette
Vertical Politics
Horizontal Politics
Do Powr Politics, and Etiquette Apply Globally ?
10 Networking and Negotiating
How Networking and Negotiating Affect Behavir Human Relations, and Performance
Networking
Negotiating
Do Networking and Negotiating Apply Globally ?
The Influencing Process
PART Ⅳ LEADERSHIP SKILLS:TEAM AND ORGANIZATIONA BEHAVIOR ,HUMAN RELATIONS ,AND PERFORMANCE
Appendix A Applying Human Relations Skills
Notes
Index
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