PART1 Introduction to Information Technology and the Networked Economy CHAPTER 1 The Networked Economy A Connected World The Impact of Computer Networks on Business Movement to the Networked Economy Impact on Businesses Creative Destruction Elements of the Networked Economy Economic Relationships Computers Connectivity Knowledge Knowledge Workers Information Systems: IT in Organizations Systems IS Functions Transforming the Organization Using IS Functions to Deal with Business Risks Reducing Demand Risk Reducing Efficiency Risk Reducing Innovation Risk FarEast Foods, Inc. A Look Ahead Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 2 Information Technology: The Infrastructure of the Networked Economy Elements of Information Technology A Closer Look at Computers A Closer Look at Hardware Input Processing Output Secondary Storage Conceptual Computer Bits, Bytes, and Binary Numbers Digital Storage A Closer Look at Software Software Terminology Operating System Software Comparison of Operating Systems Application Software Computer Programs and Languages Organizational Computing Mainframes Personal Computers Client/Server Computing Three-Tiered Architecture Hardware and Software at FarEast Foods Review Questions Discussion Questions Research Questions WildOutfitters. com Appendix to Chapter 2: A Short History of Computers The Evolution of the PC CHAPTER 3 Sharing Information and Resources through Networks Computer Networks Network Types Understanding Wide Area Networks Application Software Layer Networking Software Layer Physical Layer Electronic Data Interchange Understanding Local Area Networks LAN Components Ethernet LANs LANs at FarEast Foods Wireless Networks Wireless LANs The Internet: A Network of Networks What Is the Intemet Using the Internet E-Mail FTP Telnet Newsgroups Internet Relay Chat The World Wide Web Using Bwwsers to Access the Web Browser Operations Intranets and Extranets The Web and Electronic Commerce Review Questions Discussion Questions Research Questions WildOutfitters. com PART2 Information Systems in Organizations CHAPTER 4 Handling the Present: Transaction Processing Systems Information Systems in Organizations Transaction Processing Fundamentals TPS and Business Processes TPS and Supply Chains A Closer Look at Transaction Processing Systems Transaction Processing Methods Transaction Processing Activities Data Gathering and Entry Processing and Data Manipulation Data Storage Output and Reporting The Impact of the Intemet on TPS Transaction Processing at the FarEast Foods Web Site Step 1: Creating an Order Step 2: Submitting an Order Step 3: Processing the Order at FarEast Foods Web Site Step 4: Ordering Food from Wholesalers Step 5: Creating and Shipping the Order to the Customer Business-to-Business Transactions Interorganizational Systems and the Internet Supporting Business-to-Business Transactions with XML Supply Chains and the Intemet Business-to-Business at FarEast Foods Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 5 Remembering the Past with Organizational Memory Organizational Memory Components of Organizational Memory Semistmctured Versus Structured Organizational Memory Structured Storage of Data Development of Database Management Systems Data Warehouses Relational Database Management Systems Relational Database Operations with Structured Query Language Object-Oriented Databases Information Management Paper-Based Information Storage Document Management Systems Searching and Indexing Information Knowledge Management Types of Knowledge Sharing Knowledge Virtual Teams Document Databases Expert Systems Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 6 Preparing for the Future with Decision Support Systems Preparing for the Future Decision-Making Concepts Types of Decisions Types of Decision Support Systems DSS Users Using a DSS to Support Decision Making Decisions at FarEast Foods Information-Based Decision Support Systems Types of Reports An Information-Based DSS in Action: The Balanced Scorecard System Data-Based Decision Support Systems Online Analytical Processing Data Mining Data-Based DSS in Action: Customer Relationship Management Model-Based Decision Support Systems Parts of a Model-Based Decision Support System Using Models Model-Based DSS in Action: Revenue Management Review Questions Discussion Questions Research Questions WildOutfitters. com PART3 Electronic Commerce: Strategy and Technology CHAPTER 7 Electronic Commerce Strategies Electronic Commerce and the Networked Economy Defming Electronic Commerce Types of Web Sites Limitations of Electronic Commerce The Changing Nature of Electronic Commerce Effects of the Intemet and Web on Businesses Price Transparency Communications Flip-flop Perfect Choice Internet and Web Effects on FarEast Foods Electronic Commerce Strategies Electronic Commerce Strategies for Handling Price Transparency Electronic Commerce Strategies for Dealing with Perfect Choice Electronic Commerce Strategies for FarEast Foods Electronic Commerce Strategies to Deal with Communications Flip-flop Web Advertising Attracting Customers A Two-Stage Model to Attractiveness Web Strategies for FarEast Foods Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 8 Electronic Commerce Technologies Electronic Commerce Technology Electronic Commerce Infrastrocture Global Information Infrastructure Layer Message Distribution Infrastructure Layer Electronic Publishing Infrastructure Layer Business Services Infrastructure Layer Electronic Commerce Application Layer Application to FarEast Foods Web-Based Electronic Commerce Finding Web Sites with Search Sites Transacting an Order over the Web Client-and Server-Side Processing Microsoft or Open-Source Web Server Problems with the HTTP Protocol The Stateless Nature of HTTP Counting Web Site Visitors Using Cookies for Shopping Carts and Counting Visitors Securing Electronic Commerce Transactions Security Issues Encryption Digital Signatures Electronic Commerce Payment Systems Concerns with Electronic Money Credit Cards Electronic Funds Transfer Card-Based Digital Cash Computer-Based Digital Cash Review Questions Discussion Questions Research Questions WildOutfitters. com PART4 Design and Development of Information Systems CHAPTER 9 Developing Information Systems 1 Systems Development When Is Systems Development Needed Systems Development at FarEast Foods Approaches to Systems Development Ad Hoc Programming Structured Systems Development Rapid Application Development End-User Development Outsourcing Acquisition Choosing Among Internal Development, Outsourcing, or Acquisition A Look Ahead Structured Systems Development The Systems Development Life Cycle Stages of the Structured Approach Systems Development in the Networked Economy Planning Stage Identifying the Project Initiating the Project Performing a Feasibility Study Creating a Workplan Staffing the Project Magnitude of Effort Planning Stage for FerEast Foods Project Customer Rewards Feasibility Study Developing a Workplan and Staffing the Customer Rewards Project Analysis Requirements Determination Model Building The System Proposal Analysis of FarEast Foods Customer Rewards Project Model Building: The FarEast Bucks Data Model Model Building: The Process Model Customer Rewards System Proposal Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 10 Developing Information Systems 2 Continuing the Development Process Design Stage Implementation Stage Design Stage Develop, Outsource, or Acquire Internal Development Physical Database Specification Converting Process Models to Physical Forms Creating Interface Screens Using CASE Designing the FarEast Foods Customer Rewards System Physical Data Model for the FarEast Foods System Converting FarEast Foods Process Models Creating the Interface for the FarEast Foods Rewards System Implementation Building the System The Programming Process Installation Training Maintenance Implementation at FarEast Foods Outsourcing and Acquisition Outsourcing Application Service Providers Acquisition Enterprise Resource Planning Systems Rapid Application Development Types of Prototypes Evolutionary Prototyping Review Questions Discussion Questions Research Questions WildOutfitters. com PART5 Issues in the Networked Economy CHAPTER 11 Crime and Security in the Networked Economy The Changing Face of IT Crime IT Criminals IT Crime and FarEast Foods Types of IT Crime Theft of Hardware, Data, or Information Fraudulent Use of IT Copyright Infringement Software Piracy Software Piracy and the Law Music and Video Piracy Attacks on Information Technology Viruses, Worms, and DoS Attacks Intemet Vulnerabilities Legal Aspects of IT Crime Information Technology Security Threats to Computer Systems Physical Security Data Security Security at FarEast Foods Intemet Security Securing the Corporate Intemet Connection Fixing Known Security Holes Firewalls Intemet Security at FarEast Foods Security Issues Legal Issues Insurance Against IT Crime Human Aspects of Computer Security Security Summary Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 12 Privacy and Ethical Issues in the Networked Economy Information Technology and Privacy The Changing Nature of Privacy Privacy Trade-offs Data and Information Collection Using IT Transactional Data Web-Visit Data Intemet Communications Data Data Collection at Fareasffoods. com Threats to Privacy Information Exposure Data Surveillance Information Brokers Spyware Junk E-Mail Using Information at Fareastfoods. com Identity Theft Methods of ID Theft Social Security Number Theft Protecting Privacy Legislative Approach Self-Regulation Ethical Issues in the Networked Economy Discussion and Application of the Ten Commandments of Computer Ethics Review Questions Discussion Questions Research Questions WildOutfitters. com CHAPTER 13 Social Issues in the Networked Economy The Net as a Part of Our Lives Social Cornerstones of the Networked Economy Consequences of Internet Use Social Issues in The Networked Economy Economic Issues in the Networked Economy Development of Digital Divides Taxation of Electronic Commerce The Virtual Workplace Teleworking Teleworking Locations Virtual Workplaces at FarEast Foods Health Issues in the Networked Economy Repetitive Stress Injuries Carpal Tunnel Syndrome Causes of Repetitive Stress Injuries Mouse Problems Ergonomics Psychological Problems Health Problems at FarEest Foods Online Content Issues Defamatory Content Adult-Oriented Web Content Web-Based Crambling Sites International Issues in the Networked Economy International Digital Divide Politically Objectionable Content Cyberterrorism The Future of the NetworkeA Economy A Day in the Life of Mary: 2007 Review Questions Discussion Questions Research Questions WildOutfitters. com
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