Acknowledgments Introduction 1 Initiating the Project Gathering Project Information Establishing the Project Requirements Possessing Multiple Personas No Other Choices? Interviewing Management Interviewing the Stakeholders Identify the Project Needs Creating Reasonable Expectations Creating the Project Charter Project Charter Elements Finding the Completion Date Chapter Quiz Chapter Exercises Quiz Answers Exercise solutions 2 Planning the Project How to Plan Creating a Feasibility Plan Establishing Project Priority Obtaining Budget Dollars Creating an Approach Create a Milestone List Manage the Planning : Contingency Plans Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions 3 Working with Management Defining the Organizational Structure Working in a Functional Organization Working in a Matrix Organization Working in a Projectized Organization Using Project Management Power Presenting the Project to Management Start at the End The WIIFM Principle Tailor the Presentation Role of a Salesperson Defining Management's Role Management Theories Delegate Duties - Focusing on the Results Inventing a Project Kickoff Set the Stage How Management Fits In Defining the Purpose Creating Management Alliances Creating the Communications Plan Working Together Dealing with Challenging Bosses Working with Good Bosses Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions 4 Creating the Budget Budget Basics Determine the Estimate Type Implementing Bottom-Up Cost Estimates Allowance for Change Using Top-Down Estimating Using Analogous Estimating Using Parametric Modeling Budget at Completion Zero-Based Budgeting Determining Project Expenses The Cost of Goods Software Licensing Outsourcing Estimating Work-Hours Using PERT Tracking Budgetary Expenses Runaway Projects Keeping Track of Expenses Chapter Quiz Chapter Exercises Quiz Answers : Exercise Solutions 5 Creating a Work Breakdown Structure Defining,the Work Breakdown Structure Working with a WBS Coordinating WBS Components Why You Need a WBS Examining a Sample WBS Creating a WBS The Process of Creating a WBS Introducing Microsoft Project Examine the Deliverables Obtaining Management Approval Presenting to the Project Sponsor Presenting to Key Stakeholders Chapter Quiz Chapter Exercises Quiz Answers Exercise solutions 6 Organizing a Project Team Assessing Internal Skills Experience Is the Best Barometer Resumes and Skill Assessments Create a Roles and Responsibilities Matrix Learning Is Hard Work Creating a Team Defining Project Manager Power Hello! My Name Is Where Do You Live? Building Relationships Interviewing Potential Team Members Why You Need Interviews How to Interview Managing Team Issues Dealing with Team Disagreements Phases of Team Development Project Management Is Not a Democracy Dealing with Personalities Use Experience Disciplining Team Members Using External Resources Finding an Excellent IT Vendor Interviewing the Vendor Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions 7 Building the Project Plan Building the Project Plans Project Plan Elements Adding Subsidiary Plans Defining the Project Schedule Deadline-Orientated Projects Creating a Project Network Diagram Utilizing the Precedence Diagramming Method Working with Project Constraints Date Constraints Management Constraints Technical Constraints Organizational Constraints Building the Network Diagram Analyzing the Project Network Diagram Calculating Project Slack Adjusting the Project Schedule Management Reserve Using Microsoft Project Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions 8 Implementing the Project Plan Reviewing Assignments with the Project Team Focus on the Work Hosting a Project Status Meeting Tracking Progress Creating a Reporting Process Status Collecting Tools Tracking Financial Obligations Controlling Finances Tracking Actual Costs Determining Earned Value Calculating the Cost Performance Index Calculating the Scheduled Performance Index Calculating the To-Complete Performance Index Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions 9 Revising the Project Plan Defining the Need for Revision Establishing Change Control Impacts of Change Project Change Request Change Impact Statement Internal Project Trouble Implementing Project Changes Changes from Internal Forces Changes from External Forces Negotiate for Tiered Structures Extension of Time for Delivery Issue Management Meetings Delaying a Project Coping with Vendor Delays Rebuilding Management Support Focus and Refocus Renewal of Commitment Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions I0 Enforcing Quality Defining Quality Quality of the Deliverables Producing a Service Producing Goods Quality Versus Grade Quality of the Process Managing the Quality Project Information Center Web Solutions Software Solutions Quality Management as a Process Quality Phases of Project Management Ensuring Quality Throughout the Project Planning for Quality Traditional Quality Assurance Traditional Quality Control Implementing Quality Control Analyzing Quality Total Quality Management Creating a Strategy for Quality Revisiting the Iron Triangle Progress Reports Chapter Quiz Chapter Exercises Quiz Answers Exercise solutions 11 Managing Teams Leading the Team Establishing the Project Authority Mechanics of Leading a Team Decision Making Working with Team Members Team Meetings Meeting Frequency Meeting Purpose Using a Meeting Coordinator Meeting Minutes Maintaining Team Leadership Background and Experience Industry Certifications Working Toward the Finish Commitment from the Project Team's Managers Project Completion and Team Members' Growth Motivating the Team Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions 12 Completing the Project Completing the Final Tasks Going the Distance Examine the Critical Path 98 Percent Done Is Not Complete The Project Postmortem Reviewing for Quality Assessing the Project Deliverables Examining the Project's Worth Third-Party Review Obtaining Final Sign-Off Obtaining Client Approval ' Post-Project Audit Creating the Final Report Evaluating Team Members' Performance Declaring Victory Declaring Failure Cheers! Celebrating Victory Chapter Quiz Chapter Exercises Quiz Answers Exercise Solutions A IT Project+ Exam Objectives Response Limits Domain 10 IT project Initiation and Scope Definition Domain 20: IT Project Planning Domain 30: IT Project Execution, Control and Coordination Domain 40: Project Closure, Acceptance, and Support B Critical Exam Information Overview Test-Passing Tips Everything You Must Know C Working as an Independent Contractor Getting (and Keeping) the Deal Making Yourself at Home Becoming a Leader ~ Delivering More Than What You Promise D About the CD System Requirements Installing and Running MasterExam MasterExam Help Removing Installation(s) Technical Support LearnKey Technical Support Glossary Index
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