管理溝通指南：有效商務寫作與交談（第4版）

     Contents
   INTRODUCTION
   1 COMMUNICATION STRATEGY
    Communicator Strategy
    Audience Strategy
    Message Strategy
    Channel Choice Strategy
    Culture Strategy
    Strategy Checklist
    Guide to the Guide
   2 WRITING:
    THE PROCESS
    Composing Efficiently
    Dealing with Writing Problems
   3 WRITING:
    MACRO ISSUES
    Document Design
    Coherence and Emphasis
    Effective Paragraphs
   4 WRITING:
    MICRO ISSUES
    Editing for Brevity
    Choosing a Style
    Writing Checklists
   5 SPEAKING:
    VERBAL STRUCTURE
    TelL/Sell Presentations
    Questions and Answers
    Consult/Join Meetings
    Group Collaborations
    Special Speaking Situations
   6 SPEAKING:
    VISUALAIDS
    Designing the Presentation as a Whole
    Designing Each Individual Chart
    Choosing Visual Aid Equipment
    Using Visual Aids Effectively
    SPEAKING:
    NONVERBAL SKILLS
    Nonverbal "Sending": Delivery Skills
    Nonverbal "Receiving": Listening Skills
    Speaking Checklists
   APPENDIX A
   Formats for Memos, Reports, and Letters 1
   APPENDIX B
   Correct Words
   APPENDIX C
   Unbiased Language
   APPENDIX D
   Grammar and Usage
   APPENDIX E
   Punctuation
   BIBLIOGRAPHY
   INDEX