Unit 1 Introduction of Logistics Letters(緒論)// 1 Unit 2 Obtaining Business Relationship(建立商務(wù)聯(lián)系)//1 5 Unit 3 Making Inquiries and Replies(詢價(jià)和答復(fù))//33 Unit 4 Placing and Filling Orders(訂單及執(zhí)行)//5 1 Unit 5 Writing Offers and Acceptances(報(bào)價(jià)和答復(fù))//70 Unit 6 Shipment(運(yùn)輸)//88 Unit 7 Payment(付款)//109 Unit 8 Complaint(投訴)//137 Unit 9 Claims and Adjustment(索賠和調(diào)整)//162 Unit 10 Telecommunication(電函)//182 Unit 11 Writing Repots(報(bào)告寫作)//210 Unit 12 Collection Letters(催款函)//243 Unit 13 Contracts(合同和銷售確認(rèn)函)//262 Unit 14 Business Documents for Internal Communication(內(nèi)部文函寫作)//286 Unit 15 Social Letters(社交信函)//307 Appendix(附錄)//329