CHAPTER 1 THE INFORMATION AGE IN WHICH YOU LIVE CHANGING THE FACE BUSINESE THE MANAGMENT INFORMATION SVSTEMS CHALLENGE CHARACTERISTICS OF TODAYS NEW BUSINESS INFORMATION TECHNOLOGY: ITS ROLE IN THE NEW BUSINESS INFORMATION: A NEW KEY BUSINESS RESOURCE KNOWLEDGE WORKERS: INFORMATION AND TECHNOLOGY USERS CHAPTER 2 INFORMATION TECHNOLOGY SYSTEMS SUPPORTING INFORMATION PROCESSING AN ORGANIZATION INFORMATION IN AN ORGANIZATION TRANSACTION PROCESSING AND CUSTOMER INTEGRATED SYS TEMS MANAGEMENT INFORMATION SYSTEMS WORKGROUP SUPPORT SVSTEMS DECISION SUPPORT SVSTEMS AND ARTIFICIAL INTELLIGENCE EXECUTIVE INFORMATION SVSTEMS INTER ORGANIZATIONAL SYSTEMS SOME FINAL THOUGHTS ABOUT IT SVSTEMS IN ORGANIZATIONS CHAPTER 3 STRATEGIC AND COMPETITIVE OPPORTUNITIES USING IT TO GENERATE ORGANIZATIONAL HOR SEPOWER CREATING VISION FOR A NEW WAY TO DO BUSINESS INTRODUCTION ORGANIZATIONAL HORSEPOWER: FORCE AND SPEED COMBINED QUALITY: YOUR COMPETITIVE FOUNDATION THE JUST-IN -TIME APPROACH: NO PRODUCT BEFOREITS TIME TEAMS IN AN ORGANIZATION: MORE THAN JUST DEPARTMENTS THE INFORMATION PARTNERSHIP: LEARNING TO SHARE TIMELESS AND LOCATIONLESS OPERATIONS: ANYWHERE, 24HOURS ADAY THE TRANSNATIONAL FIRM: EVERYWHERE YOU WANT TO BE THE VIRTUAL ORGANIZATION: BECOMING BIGGER THAN YOU ARE THE LEARNING ORGANIZATION: THE ORGANIZATION THAT NEVER STOPS LEARNING SELECTING AND ADOPTING ORGANIZATIONAL HORSEPOWER STRATEGIES: HOW INFORMATION TECHNOLOGY ENABLES ORGANIZATIONAL TRANSFOR MATION CHAPTER 4 DATABASES AND DATA WAREHOUSES A GOLD MINE OF INFORMATION INFORMATION IN AN ORGANIZATION REVISITED THE DATABASE AND DATABASE MANAGEMENT SYSTEM ENVIRONMENT THE RELATIONAL DATABASE MODEL THE OBJECT-ORIENTED DATABASE MODEL KNOWLEDGE WORKER COMPUTING AND DEVELOPING YOUR OWN DATABASE DATA WAREHOUSING AND DATA MINING: PROSPECTING FOR GOLD IN INFORMATION MANAGING THE INFORMATION RESOURCE IN AN ORGANIZATION CHAPTER 5 DECISION SUPPORT AND ARTIFICIAL INTELLIGENCE BRAINPOWER FOR YOUR BUSINESS DECISIONS,DECISIONS,DECISIONS DECISION SUPPORT SYSTEMS GROUP DECISION SUPPORT SYSTEMS: IT POWER FOR TEAM MEETINGS GEOGRAPHIC INFORMATION SYSTEMS: WORDS AND PICTURES ARTIFICIAL INTELLIGENCE: WHERE NO MACHINE HAS GONE BEFORE EXPERT SYSTEMS: POLLOWING THE RULES NEURAL NETWORKS: THEY LEARN BY EXAMPLE GENETIC ALGORITHMS: ITS A MATTER OF BREEDING INTELLIGENT AGENTS: TIRELESS ASSISTANTS COMBINING IT BRAINPOWER SYSTEMS: ATTACKING THE PROBLEM ON MULTIPLE FRONTS CHAPTER 6 NETWORKS TECHNOLOGLES FOR ELECTRONIC VOMMERCE USING NETWORKS TO ELIMINATE PAPER IN THE PULP AND PAPER INDUSTRY CLIENT/SERVER: THE EMERGING BLUEPRINT FOR METWORKS NETWORK-ENABLING TECHNOLOGIES AND CONCEPTS ELECTRONIC COMMERCE: PERFORMING NETWORK-ENABLED BUSINESS NETWORK PERFECT SERVICE: RANCE, REACH, AND RESPONSIVENESS CHAPTER 7 EMERGING TECHNOLOGIES INNOVATIONS FOR TOMORROW HOLLYWOOD GOES HIGH TECH TO CREATE SENSATION ON THE SCREEN EMERGING TECHNOLOGIES FOR ALL THE SENSES THE INTERNET EXPLOSION: EMERGING ALL AROUND YOU THE WIRELESS REVOLUTION: VIRTUAL CONNECTIVITY EMERGING TECHNOLOGIES FOR YOUR PERSONAL LIFE CHAPTER 8 PLANNING FOR IT SYSTEMS KNOWING WHERE YOURE GOING ALINGING ORGANIZATIONAL GOALS AND INFORMATION TECHNOLOGY: ISNT IT TOO LATE? IDENITFYING SPECIFIC PROCESSES: BUILDING BETTER PROCESSES WITH INFORMATTION TECHNOLOGY IDENTIFYING SPECIFIC INFORMATION: GETTING PEOPLE WHAT THEY NEED, WHEN THEY NEED IT EVALUATNG INFORMATION TECHNOLOGY SYSTEMS: SELECTING FROM THE POSSIBILITIES CONTINGENCY PLANNING: PLANNING FOR WHAT YOU CANT LIVE WITHOUT THE INFORMATION TECHNOLOGY SYSTEMS PLAN: PUTTING IT ALL TOGETHER CHAPTER 9 DEVELOPING IT SYSTEMS BRINGING IT SYSTEMS TO LIFE PROGRAMMERS GET ONE SLICE OF PIZZA FOR EVERY NINE LINES OF CODE SVSTEMS DEVELOPMENT IS A QUESTION-AND -ANSWER SESSION INSOURCING AND THE TRADITIONAL SYSTEMS DEVELOPMENT LIFE CYCLE SELFSOURCING AND PROTOTYPING: ?EMPOVERING KNOWLEDGE WORKERS TO DEVELOP THEIR OWN SYSTEMS OUTSOURCING: GOING OUTSIDE FOR TECHNOLOGY AND SYSTEMS DEVELOPMENT OTHER TOOLS AND METHODS FOR SUPPORTING THE SYSTEMS DEVELOPMENT PROCESS CHAPTER 10 MANAGING IT SYSTEMS STAYING ON TRACK TO WHOM DO DOCTORS GO FOR HELP? MANAGING INFORMATION MANAGING INFORMATION TECHNOLOGY MANAGING KNOWLEDGE WORKERS CHAPTER 11 PREPARING FOR THE FUTURE ITS YOUR WORLD THE BUSINESS OF THE FUTURE THE CYBER CORPORATION THE BUSINESS OF THE FUTURE THECYBER CORPORATION THE BUSINESS ENVIRONMENT OF TOMORROW THE KNOWLEDGE WORKER OF TOMORROW INFORMATION TECHNOLOGY OF TOMORROW SOME FINAL THOUGHTS AS YOU PREPARE FOR THE FUTURE REAL HOT GROUP PROJECTS APPENDIX A APPENDIX B APPENDIX C NOTES GLOSSARY INDEX