Part 1 Business Reception 業(yè)務接待 l.Accompanying Guests for Shopping 陪來賓購物 2.Arranging a Meeting 安排會議 3.Booking Rooms 預訂房間 4.Business Negotiations 留易談判 5.Claims and Settlement of Claims 索賠與理賠 6.Dealing with Emergency 處理緊急事件 7.Dealing with Complaint 處理投訴 8.Dinners and Banquets 宴 請 9.Entertainment Activities 娛樂活動 10.Establishing Business Relations 建立貿(mào)易關(guān)系 11.Expressing Sympathy 慰 問 12.Hiring Taxies 租 車 13.Introducing Each Other 互相介紹 14.Inviting the Gust to a Dinner 邀請赴宴 15.Making Appointments 約 會 16.Making a Phone Call 打電話 17.Meeting at the Airport 在機場 18.Receiving a Phone Call 接電話 19. Receiving Visitors 接待來賓 20.Restaurant Reservatiors 飯店預約 ……