Introduction Chapter 1 The Basis of Negotiation Chapter 2 Prepare or Beware Chapter 3 Communication Chapter 4 Strategic Education Chapter 5 Creativity Chapter 6 Ready,Willing and Wait a Minute Chapter 7 The Main Event Chapter 8 Post-Negotiation Strategies Chapter 9 The “X”-Files Chapter 10 The Handy Guide to the Three Most Common Negotiations Chapter 11 The Negotiating Arena Answer Key About the Author ......